Having trouble with YoWorld? Reporting Bugs - PLEASE READ

[x TINA x (6958448)]

HELP!! Many of my items are missing!! I purchased more than 100 yc worth of Cocktail Do hairs, to get the rares... so I had many extras. I sold a few yesterday, and gifted a couple too. I went to gift one this afternoon, and today it shows I have none? They've all vanished!!!
Then I realize, my inventory pages are half of what I had before?
Instead of my usual 900+, I now have barely 500 pages??
I've cleared cache's, refreshed. Nothing.
I've restarted computer, then cleared cache's, and restarted again. Still my stuff is missing?

[Smitten Kitten (136864592)]

HELP!! Many of my items are missing!! I purchased more than 100 yc worth of Cocktail Do hairs, to get the rares... so I had many extras. I sold a few yesterday, and gifted a couple too. I went to gift one this afternoon, and today it shows I have none? They've all vanished!!!
Then I realize, my inventory pages are half of what I had before?
Instead of my usual 900+, I now have barely 500 pages??
I've cleared cache's, refreshed. Nothing.
I've restarted computer, then cleared cache's, and restarted again. Still my stuff is missing?

Have you checked the Transaction Log at the top of your game? It may shed some light on the disappearance of your items.

[x TINA x (6958448)]

HELP!! Many of my items are missing!! I purchased more than 100 yc worth of Cocktail Do hairs, to get the rares... so I had many extras. I sold a few yesterday, and gifted a couple too. I went to gift one this afternoon, and today it shows I have none? They've all vanished!!!
Then I realize, my inventory pages are half of what I had before?
Instead of my usual 900+, I now have barely 500 pages??
I've cleared cache's, refreshed. Nothing.
I've restarted computer, then cleared cache's, and restarted again. Still my stuff is missing?

Have you checked the Transaction Log at the top of your game? It may shed some light on the disappearance of your items.

Yes, it shows that I purchased the hairs. It also shows that I sold, and gifted a few yesterday. However, when I look for the hairs in my inventory, is says I have none? I know for a fact that I still had a few extras, beyond the one's I was keeping for myself. So far, it's only the hairs that I've gone on a serious search for, since I just spent so much to get them. However I know from the drop in pages, there are many other items missing from my inventory as well.

[Smitten Kitten (136864592)]

HELP!! Many of my items are missing!! I purchased more than 100 yc worth of Cocktail Do hairs, to get the rares... so I had many extras. I sold a few yesterday, and gifted a couple too. I went to gift one this afternoon, and today it shows I have none? They've all vanished!!!
Then I realize, my inventory pages are half of what I had before?
Instead of my usual 900+, I now have barely 500 pages??
I've cleared cache's, refreshed. Nothing.
I've restarted computer, then cleared cache's, and restarted again. Still my stuff is missing?

Have you checked the Transaction Log at the top of your game? It may shed some light on the disappearance of your items.

Yes, it shows that I purchased the hairs. It also shows that I sold, and gifted a few yesterday. However, when I look for the hairs in my inventory, is says I have none? I know for a fact that I still had a few extras, beyond the one's I was keeping for myself. So far, it's only the hairs that I've gone on a serious search for, since I just spent so much to get them. However I know from the drop in pages, there are many other items missing from my inventory as well.

I would really encourage you to send a ticket to the support team and have them investigate this. Use the HELP tab above your game screen. Good luck!

[JD kane (12221758)]

I am having similar issue for some reason each time I click on play yo it wont load the page just keeps reloading itself over and over and it even removed itself from my games list im not sure what is going on but its very annoying I been trying for days clearing caches , making sur game is not blocked etc and it still not working i tried everything you have suggested and even more stuff

[Mina (185884101)]

Happy New Year ... not I am stuck at 100 ... does not load... please fix .. i saw other reporting the same thing..

[Hannah (3974398)]

Today I was using gems to open chests under the Timeless adventure chests. I used 230 gems to open a Magic Chest and it is supposed to open a NEW unique item. I received clean contemporary boots. I then chose to open another chest and chose a Wooden chest for 50 gems (supposed to receive 1 unique item) and I received the same gift as the 230 gem Magic Chest, the clean contemporary boots. I don't think this is fair in the gifts since one is supposed to be NEW and I used more of my gems. I also do not need 2 pair of the same boots. Is this a bug or something I did wrong? Any help would be appreciated. Thank you

[Candice B (187242454)]

All I seem to be able to do is walk into my living room and then the game freezes and the same message keeps popping up, "connection to server is lost". This is both in the browser and desktop mode. I have to keep refreshing but I'm unable to do anything.

[FlippingHaHaWay (12779881)]

All I seem to be able to do is walk into my living room and then the game freezes and the same message keeps popping up, "connection to server is lost". This is both in the browser and desktop mode. I have to keep refreshing but I'm unable to do anything.

Have you try to move your avatar while staying in a room?
Are you able to decorate or dress up by clicking on the bottom sofa or t-shirt icon?

[mikeo (181221163)]

Something is mixed up, I don't have Farris wheel in this room, The wheel only shows up when I sit on Rocket Ship. ……….. But yes I do have a Farris Wheel in another room, Thanks for any help, BVG Rocks. cool
https://apps.facebook.com/playyoworld/? ... b_bmpos=_0

[Tininha (136176040)]

Help!
I'm stuck in: "75% activating your player" app and browser.
2 days in a row!
ty

[Lynny (106878447)]

I am having a problem with BVG.
Attention BVG:

Very dissatisfied with no response of my present issue that has exceeded 4 weeks.Sad that I have written gmails to BVG have not gotten a response or the issued taken care of! I am losing money every day.

The buddies that I visit do not always show up in my room!! The message does, they do not appear physically.So therefore when I go to return the visit from the Message that they wrote, I do not get a chest or coffee or coins. Now I have explained all of this for over 4 weeks, I have cleared my cache I have checked with my buddies. The buddies all have said they have come to visit in my room, yet I do not see them and unable to get the rewards.

My question is after 4 weeks of explaining this Issue to BVG they have not fixed the problem! Frustrated and very disappointed with this happening!

What help can I get??

[Lynny (106878447)]

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA
Postby Lynny (106878447) » Sat Jan 19, 2019 7:13 pm

I am having a problem with BVG.
Attention BVG:

Very dissatisfied with no response of my present issue that has exceeded 4 weeks.Sad that I have written gmails to BVG have not gotten a response or the issued taken care of! I am losing money every day.

The buddies that I visit do not always show up in my room!! The message does, they do not appear physically.So therefore when I go to return the visit from the Message that they wrote, I do not get a chest or coffee or coins. Now I have explained all of this for over 4 weeks, I have cleared my cache I have checked with my buddies. The buddies all have said they have come to visit in my room, yet I do not see them and unable to get the rewards.

My question is after 4 weeks of explaining this Issue to BVG they have not fixed the problem! Frustrated and very disappointed with this happening!

What help can I get??

[Cara Mia Yo (3497983)]

i bought a bedroom extension and I want to know why i cant attached it to my house how do i do it

[babycakes (103307505)]

Please help! I am stuck at "77% Activating Your Player"... Refreshed several times and still could not get in. Thanks.

[mhb (114293230)]

Yoworld will not vote let me vote in the timeless adventure event. The top buttons where it has help and settings and stuff well the community, free gifts and inbox is working but the others r not. I refreshed it still not working and then removed the app and reinstalled it but still not working either. I am on chrome. I was on IE the first time it happened awhile back ago then i am on chrome and it just happened again. HELP ME PLZ!


Never mind it is working again

[Wandering Sim (103115863)]

i can not vote, nor can i cash in my gems :/

[Laura Rose (138237058)]

Have not been able to get in game for almost an hour, started right after the release. Attempted to load in both the windows download and through fb. Used both a chromebook and hp winodws. Have tried both my spouses and my account, neither loads server past 99%.. both come back with server cannot load popup. Tried to send in a game help request, checked my gmail but did not receive an auto reply so doubt it went through.

[Laura Rose (138237058)]

Thank you.. my game is loading again

[Mike YBLA (14282016)]

Here's a suggestion...

Until the problems with the desktop app are resolved, why don't you just play YoWorld from the browser? The browser version is working.

At the very least, you can use the browser version to submit a ticket.