How long will I wait before my Ticket gets answered please

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How long will I wait before my Ticket gets answered please

Postby Bubble (187809683) » Fri Oct 23, 2020 12:24 pm

Hi, can someone kindly let me know how long we generally have to wait to get our support ticket answered. No response yet and been a week... regards Bubble :alarm: :wailing:
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Sun Oct 25, 2020 6:36 am

PLEASE HELP... It’s been 8 days and my support ticket has still not been answered. Getting really frustrated as can not play fully...
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Vivica (13404458) » Sun Oct 25, 2020 10:26 pm

Bubble (187809683) wrote:PLEASE HELP... It’s been 8 days and my support ticket has still not been answered. Getting really frustrated as can not play fully...


Hey there! Time varies. Don't send them more tickets or it pushes your original ticket back and you'll have to wait even longer. I know they were a month or so behind in tickets, not sure about now. But good luck!
Oh, honey, you may fool some people... but I'm not one of them. And when karma slaps you in the face, I want to be there just in case it needs help.
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Vivica (13404458)
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Re: How long will I wait before my Ticket gets answered plea

Postby Infinity (126579776) » Mon Oct 26, 2020 2:49 pm

Too long. Every time. ;)
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You'll shoot your eye out
Merry Christmas you filthy animal
Hallelujah. Holy sh*t. Where's the Tylenol?
Help me! I'm feeling!
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Infinity (126579776)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Wed Oct 28, 2020 12:04 pm

Thanks both of you for your info. Will keep waiting then... xx Hugs x
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby CountryDude89 (11877186) » Thu Oct 29, 2020 4:41 pm

Took me just over a day. Hope you can get help soon! :thumbsup:
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CountryDude89 (11877186)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Sun Nov 01, 2020 8:10 pm

Vikings PLEASE be so kind as to bump this as I still have not been reunited with my account. I have sent Numerous emails and finally had to create a second account just to send you a message via the forum. I raised the ticket weeks ago. I’m rather ill and just want to escape to my YoWorld I created, not to have to start again. Please please please thank you xx
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Vivica (13404458) » Sun Nov 01, 2020 9:54 pm

Bubble (187809683) wrote:Vikings PLEASE be so kind as to bump this as I still have not been reunited with my account. I have sent Numerous emails and finally had to create a second account just to send you a message via the forum. I raised the ticket weeks ago. I’m rather ill and just want to escape to my YoWorld I created, not to have to start again. Please please please thank you xx


May I ask, what issue are you having in trying to access your account?
Oh, honey, you may fool some people... but I'm not one of them. And when karma slaps you in the face, I want to be there just in case it needs help.
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Vivica (13404458)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Mon Nov 02, 2020 8:31 am

Hi, I deleted my Facebook account after watching the big hack on Netflix as not using it, then wanted to get back into YoWorld. I didn’t delete my YoWorld account as it’s on a separate server, so just need them to link my account back I have given them the YoWorld ID.
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Vivica (13404458) » Tue Nov 03, 2020 8:31 pm

Bubble (187809683) wrote:Hi, I deleted my Facebook account after watching the big hack on Netflix as not using it, then wanted to get back into YoWorld. I didn’t delete my YoWorld account as it’s on a separate server, so just need them to link my account back I have given them the YoWorld ID.


Ohhh no! I hope they can help you out here... I'm not sure how it all works. :(

I suggest maybe PMing one of the vikings (Viking Andrew, Viking Sam, Viking Nicki) and having them maybe talk to the team and get them to respond faster. It's worked for others.
Oh, honey, you may fool some people... but I'm not one of them. And when karma slaps you in the face, I want to be there just in case it needs help.
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Vivica (13404458)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Wed Nov 04, 2020 3:32 pm

Thanks for the info Vivica xx most appreciate.. PS, Love the motto on your page...
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Vivica (13404458) » Wed Nov 04, 2020 5:46 pm

Bubble (187809683) wrote:Thanks for the info Vivica xx most appreciate.. PS, Love the motto on your page...


Not a problem! Thank you and good luck. :)
Oh, honey, you may fool some people... but I'm not one of them. And when karma slaps you in the face, I want to be there just in case it needs help.
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Vivica (13404458)
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Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Fri Nov 06, 2020 3:38 pm

I want to thank Viking Aaron for doing his best to help. But the lesson here is people “Don’t DELETE your Facebook account if you want to keep your YoWorld account”. Gutted but will have to come to terms with it. I guess I will start again. There are worse things going on in the world right now, so I need to put my big boy pants on and except I made a mistake I will need to except. Thanks everyone. Xx
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Bubble (187809683)
YoWorld Level: 185
YoWorld Start Date: Apr 29, 2020
 
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Re: How long will I wait before my Ticket gets answered plea

Postby Vivica (13404458) » Fri Nov 06, 2020 8:38 pm

Bubble (187809683) wrote:I want to thank Viking Aaron for doing his best to help. But the lesson here is people “Don’t DELETE your Facebook account if you want to keep your YoWorld account”. Gutted but will have to come to terms with it. I guess I will start again. There are worse things going on in the world right now, so I need to put my big boy pants on and except I made a mistake I will need to except. Thanks everyone. Xx


I'm so sorry that this was the outcome. I kinda figured it would be but I wasn't sure so I didn't want to say anything just in case. Yeah, definitely don't delete FB. Disable/deactivate it if you must but deleting it when you have games you play on it is the wrong move, unfortunately. :(

I'm sorry that you were unable to retrieve your account.
Oh, honey, you may fool some people... but I'm not one of them. And when karma slaps you in the face, I want to be there just in case it needs help.
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Vivica (13404458)
YoWorld Level: 237
YoWorld Start Date: Apr 09, 2009
 
Forum Posts: 8412
Forum Title: YoEnthusiast
Location: dizzyland

Re: How long will I wait before my Ticket gets answered plea

Postby Bubble (187809683) » Sat Nov 07, 2020 9:58 am

:heart: Thanks for your support Vivica, most appreciated... xx
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Bubble (187809683)
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Re: How long will I wait before my Ticket gets answered plea

Postby Sherry (123387820) » Sat Nov 07, 2020 10:53 pm

I am having a problem getting my ticket answered also. I have waited over a week and no answer. How long did it take for them to answer you? I am missing a house. But no one will answer me. Thanks for your time. Also glad they finally answered you. But sorry you couldn't get your account back.
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Sherry (123387820)
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Re: How long will I wait before my Ticket gets answered plea

Postby LEAH (11726481) » Thu Nov 12, 2020 4:07 pm

I had to wait around 10 days to get a reply. I've literally just got one this minute! Hopefully they reply to you soon!
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LEAH (11726481)
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