Help please

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Help please

Postby Ali (104732701) » Fri Dec 14, 2018 6:12 pm

I have an IPad and play Yoworld all the time, for the past couple days when I try to tap on store in order to buy items it doesn’t do anything. Any help or suggestions will be much appreciated. Ali :'(
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Ali (104732701)
YoWorld Level: 275
YoWorld Start Date: Jun 07, 2009
 
Forum Posts: 56
Forum Title: YoNovice

Re: Help please

Postby Nick Blade (187030201) » Fri Dec 14, 2018 8:45 pm

Ali (104732701) wrote:I have an IPad and play Yoworld all the time, for the past couple days when I try to tap on store in order to buy items it doesn’t do anything. Any help or suggestions will be much appreciated. Ali :'(

Can you try uninstalling the app and logging out of Facebook then log-in again and download the app?
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Nick Blade (187030201)
YoWorld Level: 256
YoWorld Start Date: Jun 27, 2016
 
Forum Posts: 7889
Forum Title: YoEnthusiast

Re: Help please

Postby Ali (104732701) » Fri Dec 14, 2018 11:48 pm

I’m scared I will loose all my items can you think of anything else. Thanks
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Ali (104732701)
YoWorld Level: 275
YoWorld Start Date: Jun 07, 2009
 
Forum Posts: 56
Forum Title: YoNovice

Re: Help please

Postby ZipLocket (144540244) » Sat Dec 15, 2018 4:39 am

Clear your cache.. maybe this is it. I know on computer I have to clear cache alot.
I am not sure of Ipad if it works with fb but if it does work with Fb, I would stick to using with FB..
In other feeds many are having issues with the "app."
Since you are already having issues, I would not want to download anything that many are having issues with already.
I use fb and do not have many issues as yet. I use computer, not an I pad or a phone.
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ZipLocket (144540244)
YoWorld Level: 323
YoWorld Start Date: Jan 08, 2010
 
Forum Posts: 8309
Forum Title: YoEnthusiast
Location: In Your Computer

Re: Help please

Postby Katherine (121079165) » Sat Dec 15, 2018 5:38 am

Ali (104732701) wrote:I’m scared I will loose all my items can you think of anything else. Thanks


You won't lose things! :hug: Your progress/items are tied to your facebook account. This is how you can play on your IPad and a computer and your rooms/items will be the same. :rose:
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Katherine (121079165)
YoWorld Level: 265
YoWorld Start Date: Sep 11, 2009
 
Forum Posts: 2894
Forum Title: YoLover

Re: Help please

Postby Ali (104732701) » Sat Dec 15, 2018 4:10 pm

Thank you to everyone that tried to help. I use Puffin to get to Yoworld. I can get on it but once I try to tap on the store nothing happens. You are all great for trying to help me.Ali
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Ali (104732701)
YoWorld Level: 275
YoWorld Start Date: Jun 07, 2009
 
Forum Posts: 56
Forum Title: YoNovice

Re: Help please

Postby Katherine (121079165) » Sat Dec 15, 2018 11:48 pm

Did you file a help ticket? :hug:
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Katherine (121079165)
YoWorld Level: 265
YoWorld Start Date: Sep 11, 2009
 
Forum Posts: 2894
Forum Title: YoLover


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