Having trouble with YoWorld? Reporting Bugs - PLEASE READ

Report bugs and gather information on known issues.

Having trouble with YoWorld? Reporting Bugs - PLEASE READ

Postby Viking Jess » Fri Dec 11, 2015 12:56 pm

Hey YoFans!

First, we appreciate everyone who has reported problems they've had in YoWorld, so please continue to do so! Huge thanks as well to those who help other players out - it's always nice to see how helpful our community is. :hug:

This board is primarily intended for YoFans to discuss any bugs you've been experiencing among yourselves.

We do our best to read and review threads on the forums, but for a variety of reasons, we aren't always able to reply. If you’re having trouble with YoWorld, your best option is to submit a ticket via the in-game Help button! (If the buttons above YoWorld aren't working for you, try disabling AdBlock or any similar software you might have running. If that doesn't help, send an email with your player ID to [email protected]!)

Tickets help us help you in two ways: first, we can openly discuss your account details in private conversation with you, and second, tickets send us details that are specific to your account and how you play YoWorld, and these details help us to look into what you're experiencing. Our Happiness Engineers are working almost 24/7 to answer these tickets, so please don't hesitate to contact us if you have something we might be able to help with. We'll do our best to get back to you ASAP!


We’ve found that there are a few general steps that resolve many Yo troubles, so before you send in a ticket (or while you wait for a reply), you can try the following:

    First, please try clearing your cache, then reloading your browser and game. Clearing your cache resolves many common issues with YoWorld and other games by removing old information stored on your computer regarding YoWorld. Plus, it will ensure you have all the up to date game information when something has recently been fixed. Please ensure you do not have YoWorld open when doing this.

    A quick and easy way to clear your cache is to press Ctrl+Shift+Delete key on your keyboard, which will bring up your browser settings with an option to clear cache. You can also clear cache manually through your browser menu options.

    You should also clear your Adobe Flash cache, by following this link and clicking "Delete All Sites" when the box loads: http://www.macromedia.com/support/docum ... ger07.html

    Second, please make sure Adobe Flash Player is up-to-date on your computer. You can see which version of Flash is installed, and update it if necessary, here: http://helpx.adobe.com/flash-player.html

    Third, please increase your Flash Player's local storage allowance for YoWorld. To increase your Flash Player's local storage, right-click (or ctrl-click on Mac computers) on the Yoworld game screen. In the menu that pops up, select "Settings." Click the "Local Storage" tab (this is the third tab from the left, and looks like an open folder) and drag the slider bar to the right. Then click "Close" and reload YoWorld.


Thanks for playing! We love you all, and we'll do our best to make your Yo experience as smooth as we can :heart:
User avatar
Viking Jess
YoWorld Level: 288
 
Forum Posts: 9998
Forum Title: YoWorld Community Manager
Location: YoWorld HQ @ Big Viking Games

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Missy (145524746) » Sat Dec 12, 2015 9:40 pm

Still lagging alot . did all of what need to be done.
this is getting to be to much for everyone in the game.. :wailing:
User avatar
Missy (145524746)
YoWorld Level: 280
YoWorld Start Date: Jan 15, 2010
 
Forum Posts: 75
Forum Title: YoNovice

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby XxJenxX (106405481) » Sun Dec 13, 2015 5:47 pm

Have done all of the above. Still cannot log in to even submit a ticket :( Just get a white screen. Its been a week like this.
User avatar
XxJenxX (106405481)
YoWorld Level: 150
YoWorld Start Date: Jun 25, 2009
 
Forum Posts: 2
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Mon Dec 14, 2015 11:29 pm

I got on Yo this evening to buy some YoCash, enjoy the game, and deliver a present to a friend. Well, the Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working. How do I report this?
Thanks!
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby xotammyxo (146321886) » Mon Dec 14, 2015 11:57 pm

For me too Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working.
User avatar

xotammyxo (146321886)
YoWorld Level: 280
YoWorld Start Date: Jan 20, 2010
 
Forum Posts: 2
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Tue Dec 15, 2015 12:02 am

xotammyxo (146321886) wrote:For me too Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working.


I'm having the same exact problem. Considering I was getting on to purchase YoCash it's even more frustrating.
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Katrina (186212971) » Tue Dec 15, 2015 12:39 am

Am I the only person having trouble with the "Free Gift" feature this evening? I can't even report the problem.
User avatar
Katrina (186212971)
YoWorld Level: 281
YoWorld Start Date: Apr 29, 2015
 
Forum Posts: 4
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Kat (104761926) » Tue Dec 15, 2015 12:43 am

Me too. I cannot request or send anything when it comes to my "Inbox." I hope they get it cleared up.
User avatar

Kat (104761926)
YoWorld Level: 333
YoWorld Start Date: Jun 08, 2009
 
Forum Posts: 17
Forum Title: YoRookie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby QueeNxSLx69xYFG (180899545) » Tue Dec 15, 2015 1:55 am

im having a problem ..nothing up top is working nothing opens the help.settings.buy more.inbox.free gifts nothing!!! and i cant send ticket so hoping posting here will help please :'(

WELL!! iT CAME BACK FOR ABOUT 5MIN NOW GONE AGAIN :grr
I CANT MAKE COINS!!! CANT HAVE SALES CAUSE CANT DO TRADES :wailing:

HELP!!!!!!!! :sad:
Last edited by QueeNxSLx69xYFG (180899545) on Tue Dec 15, 2015 12:41 pm, edited 1 time in total.
User avatar
QueeNxSLx69xYFG (180899545)
YoWorld Level: 312
YoWorld Start Date: Oct 30, 2011
 
Forum Posts: 9
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby DeeDeeofYO (139663685) » Tue Dec 15, 2015 2:15 am

Hey Viking Jess
We can't submit a ticket through Help.. tabs on top not working. Wanted to buy more YoCash and clicked on it and it turned light green and that was it. Window never popped up.. refreshed and still same. Other Tabs down too including the Help. I got an itch that I need to scratch and only YOCash will fix it !! LOL
Thanks Vikings!
User avatar
DeeDeeofYO (139663685)
YoWorld Level: 211
YoWorld Start Date: Dec 10, 2009
 
Forum Posts: 4
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Tue Dec 15, 2015 2:57 am

DeeDeeofYO (139663685) wrote:Hey Viking Jess
We can't submit a ticket through Help.. tabs on top not working. Wanted to buy more YoCash and clicked on it and it turned light green and that was it. Window never popped up.. refreshed and still same. Other Tabs down too including the Help. I got an itch that I need to scratch and only YOCash will fix it !! LOL
Thanks Vikings!


This! ^
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby CatalinaSun (186354465) » Tue Dec 15, 2015 4:43 am

Although this sucks all the way around on the bright side for me at least I know that it's not just my Yo World that is having problems. This is a lot of coins that we're all missing out on because of this gliche, including merchandise we could be buying because we can't get a hold of the yocash. :grr :wailing:
User avatar
CatalinaSun (186354465)
YoWorld Level: 274
YoWorld Start Date: Sep 28, 2015
 
Forum Posts: 1
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Tue Dec 15, 2015 4:55 am

It's been hours now since I noticed the problem. I sure hope this gets fixed soon, maybe by morning. I won't be happy if I can't buy the YoCash I need to get the limited time items. It's a bit frustrating.
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby AngelBaby (106518006) » Tue Dec 15, 2015 8:45 am

MisYoQueenRichZVIP (180899545) wrote:im having a problem ..nothing up top is working nothing opens the help.settings.buy more.inbox.free gifts nothing!!! and i cant send ticket so hoping posting here will help please :'(



I'm having the same problem since last night too. :sad:
User avatar
AngelBaby (106518006)
YoWorld Level: 289
YoWorld Start Date: Jun 26, 2009
 
Forum Posts: 7
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Tue Dec 15, 2015 9:30 am

It's been about 12 hours now since it started happening and nothing has been fixed. I'm beyond a bit frustrated now. This could keep me from purchasing my YoCash at all. I've emailed BVG but I feel like it's going to go unnoticed because THE GAME won't let me send in a proper help ticket.
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Renee (108305250) » Tue Dec 15, 2015 9:51 am

For those of you who don't have access to certain tabs, check you adblocker/pop up blocker (whatever it's called). For a long time my buttons would not work either unless I turned off the blockers. Now, for whatever reason, my tabs do work and I have no idea why that changed, but still, in order to ask for hot dogs OR do the selfies, I have to turn off the blockers and reload the game, then when I'm done, I turn them back on. I can take the selfie pictures, but can't share them to FB unless my adblocker is turned off.
I'm not computer person, that's for sure, but this does work for me, so try it and see if it helps.
User avatar
Renee (108305250)
YoWorld Level: 320
YoWorld Start Date: Jul 10, 2009
 
Forum Posts: 21519
Forum Title: YoCrazy

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby HarleyDiva (128420794) » Tue Dec 15, 2015 10:26 am

I too am among the lost in YoWorld....This morning could not give or get gifts...this too is gonna cost me plenty since I've got almost 1000 gifts to give & get..I can't even report this problem to Viking....what's going on?...It was down & even got kicked out of YoWorld for Maintenance yesterday,.. I didn't mind...keep up the Maintenance..!!..Just why did this BIG bug start on me this morning....Help..!!! :cold: :?: :shocked: :drink:
User avatar
HarleyDiva (128420794)
YoWorld Level: 261
YoWorld Start Date: Oct 12, 2009
 
Forum Posts: 3
Forum Title: YoNewbie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Mr CYOT (1217096) » Tue Dec 15, 2015 12:04 pm

my tabs above game aren't working either since yesterday evening.. :shocked:
User avatar
Mr CYOT (1217096)
YoWorld Level: 259
YoWorld Start Date: Jul 14, 2008
 
Forum Posts: 10
Forum Title: YoRookie

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby LizWhoLock FWYC (13977142) » Tue Dec 15, 2015 12:32 pm

Still not working for me. I also don't see a new banner. It's nice that new things can be added while those of us are stuck without a way to buy YoCash or YoCoins to purchase said items! This is extremely frustrating. I know it's not my computer or browser because my husband logged into his YoWorld and all the tabs worked just fine for him. I'd really like to actually play the game I invest money into. :grr :grr
https://www.facebook.com/FunInYoWithCrew
“Never think you're ordinary just because you don't have magic.”
— Regina/The Evil Queen on Once Upon A Time (TV show)
User avatar
LizWhoLock FWYC (13977142)
YoWorld Level: 277
YoWorld Start Date: Apr 18, 2009
 
Forum Posts: 730
Forum Title: YoSupporter

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby FriDa DFF (2719650) » Tue Dec 15, 2015 3:02 pm

This is the second day without :'( the tabs working. I cannot submit a ticket cause the tabs are all disabled except for the forum one. I hope someone reads this. I am not the only experiencing this problem. I have done all necessary steps but it's still not working. HELP I AM LOOSING COINS HERE PEOPLE!!! NO COINS AND NO YO CASH IS NO BUYING!!
User avatar

FriDa DFF (2719650)
YoWorld Level: 333
YoWorld Start Date: Sep 16, 2008
 
Forum Posts: 240
Forum Title: YoApprentice

Next

Return to Bugs & Bug Reporting