Page 1 of 1

Keyboard missing from vault theme!

PostPosted: Tue Aug 09, 2022 9:40 am
by Theresa (122233016)
the black keyboard is in the vaulting theme YS2017 but the silver one has been removed early!

ImageImage

Re: Keyboard missing from vault theme!

PostPosted: Wed Aug 10, 2022 11:19 am
by ijOjO uK (109723058)
Please submit a ticket in respect of this missing item. Thanks.

Re: Keyboard missing from vault theme!

PostPosted: Thu Aug 11, 2022 9:11 pm
by Theresa (122233016)
ijOjO uK (109723058) wrote:Please submit a ticket in respect of this missing item. Thanks.

well i tried and this is the very reason i get fed up sending in tickets. i explained that the keyboard was missing from the vaulting theme. i said there are two, one black and one silver which are both 5,000 coins. i said the black one was moved over to the depot but the silver one is missing. my reply was i will ask the team if they can move it to the yodepot but i can't promise anything. that doesn't really help because the item is still missing from store. it either needs putting in the yodepot with the black one OR it needs to go back in the store ASAP so we can buy some. there is two days left now!

Re: Keyboard missing from vault theme!

PostPosted: Fri Aug 12, 2022 7:53 am
by Theresa (122233016)
can one of the mods please try and get this sorted before time runs out. or speak to Andrew and say its wrongly removed and ask if he can allow it to go in the yodepot as the black one is saved

Re: Keyboard missing from vault theme!

PostPosted: Fri Aug 12, 2022 9:12 pm
by Theresa (122233016)
:balloon:

Re: Keyboard missing from vault theme!

PostPosted: Sat Aug 13, 2022 10:05 am
by ijOjO uK (109723058)
Theresa (122233016) wrote:
ijOjO uK (109723058) wrote:Please submit a ticket in respect of this missing item. Thanks.

well i tried and this is the very reason i get fed up sending in tickets. i explained that the keyboard was missing from the vaulting theme. i said there are two, one black and one silver which are both 5,000 coins. i said the black one was moved over to the depot but the silver one is missing. my reply was i will ask the team if they can move it to the yodepot but i can't promise anything. that doesn't really help because the item is still missing from store. it either needs putting in the yodepot with the black one OR it needs to go back in the store ASAP so we can buy some. there is two days left now!


I will flag this up with the team.

It seems to me, from the reply that you have shared, that it was only the black one intended to be moved to yodepot, but doesn't explain why the silver is not showing up in the store.

Re: Keyboard missing from vault theme!

PostPosted: Sat Aug 13, 2022 12:35 pm
by Theresa (122233016)
ijOjO uK (109723058) wrote:
Theresa (122233016) wrote:
ijOjO uK (109723058) wrote:Please submit a ticket in respect of this missing item. Thanks.

well i tried and this is the very reason i get fed up sending in tickets. i explained that the keyboard was missing from the vaulting theme. i said there are two, one black and one silver which are both 5,000 coins. i said the black one was moved over to the depot but the silver one is missing. my reply was i will ask the team if they can move it to the yodepot but i can't promise anything. that doesn't really help because the item is still missing from store. it either needs putting in the yodepot with the black one OR it needs to go back in the store ASAP so we can buy some. there is two days left now!


I will flag this up with the team.

It seems to me, from the reply that you have shared, that it was only the black one intended to be moved to yodepot, but doesn't explain why the silver is not showing up in the store.

ty... and yeah doesn't explain why it is missing. maybe if it was showing in store like it should have then both would have been saved together in the yodepot. if it was not meant to be saved then thats ok as long as its put in store in time to buy a few before the vault closes :thumbsup: