Realtor Flash Sale - No Discount

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Realtor Flash Sale - No Discount

Postby Hugo (187055619) » Wed Aug 07, 2019 9:39 am

I was charged the full price for trailers even though it said 2500c when I clicked to buy, unfortunately didn't notice until after buying several.
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Hugo (187055619)
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Re: Realtor Flash Sale - No Discount

Postby Medusame (124000619) » Wed Aug 07, 2019 3:21 pm

I bought 2 yocash homes earlier, one for 30 and the other was 20. No discount and I see the event was pulled. I will submit a ticket...Drat. No one else? Update: Credited the next day. Thanks BVG.
Last edited by Medusame (124000619) on Sat Aug 10, 2019 3:35 pm, edited 1 time in total.
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Medusame (124000619)
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Re: Realtor Flash Sale - No Discount

Postby judy (220800) » Thu Aug 08, 2019 2:59 am

they know of the bug they are fixing it but i would submit a ticket to get your money back as people are getting refunded
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judy (220800)
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Re: Realtor Flash Sale - No Discount

Postby Medusame (124000619) » Thu Aug 08, 2019 6:54 am

I submitted a ticket but no reply as yet.
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Medusame (124000619)
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Re: Realtor Flash Sale - No Discount

Postby Refresh (12371346) » Tue Aug 13, 2019 8:48 pm

Still no refund! Seriously guys
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Refresh (12371346)
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Re: Realtor Flash Sale - No Discount

Postby Christine (4327680) » Wed Aug 14, 2019 12:38 pm

Can someone please tell me how to submit a Help Ticket? I tried searching, but several pages of this forum with people saying they will "submit a help ticket" came up, and no idea how deep to dig for any post telling us how to submit one. :)
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Christine (4327680)
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Re: Realtor Flash Sale - No Discount

Postby Viking Andrew » Wed Aug 14, 2019 12:55 pm

Hey everyone,

Our Player Happiness team is currently about 8 days behind on tickets, so please be patient, a response will be coming your way shortly.

Christine (4327680) wrote:Can someone please tell me how to submit a Help Ticket? I tried searching, but several pages of this forum with people saying they will "submit a help ticket" came up, and no idea how deep to dig for any post telling us how to submit one. :)


Click the Help button above the game window. From there, just click "Contact Us."
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Viking Andrew
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Re: Realtor Flash Sale - No Discount

Postby Christine (4327680) » Wed Aug 14, 2019 1:13 pm

Thank you.

The reply e-mail on the form is different than my account/sign-in e-mail address and matching ad contact e-mail address. Where can I change the e-mail address on the help ticket, since I no longer have the listed account active?

Sorry so lost... much has changed since I took a break.
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Christine (4327680)
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Re: Realtor Flash Sale - No Discount

Postby Viking Andrew » Wed Aug 14, 2019 1:47 pm

Christine (4327680) wrote:Thank you.

The reply e-mail on the form is different than my account/sign-in e-mail address and matching ad contact e-mail address. Where can I change the e-mail address on the help ticket, since I no longer have the listed account active?

Sorry so lost... much has changed since I took a break.


You can change your support email from the Account Settings section by clicking the Settings button.
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Viking Andrew
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