Page 1 of 2

FREE GIFTS NOT WORKING

PostPosted: Sat Sep 15, 2018 9:28 pm
by Jenni Lee (167495417)
I AM UNABLE TO GIVE OR RECEIVE FREE GIFTS. CLICK ON THE ICON AND NOTHING HAPPENS.

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 6:25 am
by TL Kira (187264144)
Welcome to forums! :hug:

Now, I'm unsure what do you mean by "I click on the icon". Free gifts as coin chests are sent/received via toolbar above your game window, for sending you click on tab 'Free Gifts', then 'Select All' and then 'Send' as many times as necessary. For receiving them, go to 'Inbox' tab and click on 'Accept All' as many times as necessary.

Is that what you meant? :?:

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 2:35 pm
by Jenni Lee (167495417)
When the game loads, all menu boxes along the top are grayed out except "FREE GIFTS", "COMMUNITY" and "INBOX". When I click on free gifts, nothing happens--no more friends/buddies to select. Inbox option also does not work--nothing happens. Community option works fine. No other menu options are available as they are grayed out. This started happening yesterday and remains a problem.

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:16 pm
by Jenni Lee (167495417)
My game is a mess! In addition to problems listed above I am unable to delete certain items from inventory. Most importantly, the HELP icon is grayed out so I cannot submit a support ticket. HELP!!

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:18 pm
by Jenni Lee (167495417)
I've tried all of the suggested actions like clearing flash case, browser cache, deleting app and restarting. Nothing works!

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:29 pm
by TL Kira (187264144)
App like desktop app? Try browser, mine is properly displayed and working on Vivaldi and Puffin.

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:33 pm
by Jenni Lee (167495417)
I am not using the desktop app. I deleted YW app in FB, then reloaded it. I use the Flash version. BVG, I need help!

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:36 pm
by TL Kira (187264144)
You mean Gameroom? And all versions are flash... The whole game is flash. Do you mind telling me which browser are you using? I've seen quite a few complains today and I haven't been touched by either of those issues. :?:

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 3:51 pm
by YoPeg (113066689)
Not able to send free gifts either.

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 4:35 pm
by Jenni Lee (167495417)
NOW I AM UNABLE TO CLICK ON EVENT VOTING BUTTON!!

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 4:36 pm
by Jenni Lee (167495417)
USING CHROME AND LOSING MORE AND MORE FUNCTIONALITY IN THIS GAME SINCE YESTERDAY

Re: FREE GIFTS NOT WORKING

PostPosted: Sun Sep 16, 2018 4:41 pm
by TL Kira (187264144)
https://vivaldi.com/

This browser should work fine for you.

Re: FREE GIFTS NOT WORKING nothing WORKING

PostPosted: Mon Sep 17, 2018 7:21 am
by Junnie (105269194)
The only Tab that works for me is "Community" Also....SInce yesterday, I Cannot send in a Ticket... Cannot VOTE on Challenge, Cant collect Voting Gems, Cant Get into Auction House....Mrgaphone Cant Click On Nothing.....When is this Going to be FIXED????

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 7:29 am
by TL Kira (187264144)
I haven't had either of those issues and it's possibly linked to Chrome update/Flash update/Facebook code changes. So, possible solutions would be:
1. Try different browser - Vivaldi/Opera/Gameroom app should work fine, Vivaldi download link is just one message up
2. Try loading game via it's original domain, you can read how to do it in this thread https://forums.yoworld.com/viewtopic.php?f=2&t=184025&p=4068303&, thanks to Jester for sharing this.
One of those should work.

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 7:36 am
by ZipLocket (144540244)
When the icons are greyed out for me. I have to "unblock" flash.
Or Accept cookies.

I use chrome when i load in a flash pop up to accept install pops up. if I click the button to install, it just enables flash so that is what i do. I allow the enable flash. Flash is fazing out of all sites by 2020 and since Yoworld is flash based we now have to accept each time or enable each time we come into the game. After I enable flash is when My icons are not greyed out.

Pop up blocker also will not allow the "icons to load." make sure you are not blocking pop ups. ALl these functions are in your "browser settings."
I hope this helped.

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 11:29 am
by TL Kira (187264144)
Thank you for help, ZipLocket! :hug:

Here's a thread with fix, all credits go to ZipLocket for clue and Leigh for posting this tutorial.
https://forums.yoworld.com/viewtopic.php?f=2&t=184041

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 11:42 am
by NooNoo (4150501)
i also have the same problem on the tool bar my gifts and yocash receiving gifts all greyed out cant even get on help because thats also greyed out HELP :wailing:

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 11:44 am
by TL Kira (187264144)
TL MidgetSasquatch (187264144) wrote:Thank you for help, ZipLocket! :hug:

Here's a thread with fix, all credits go to ZipLocket for clue and Leigh for posting this tutorial.
https://forums.yoworld.com/viewtopic.php?f=2&t=184041

:D

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 12:08 pm
by Barbara (132710528)
I'm not able to Gift or buy anything in game,also my help tab doesn't work and I'm not able to send in a ticket for repair. I can't even visit or anything. I'm getting really tired of these bugs which seems to hit me all the time :grr :grr :grr :grr

Re: FREE GIFTS NOT WORKING

PostPosted: Mon Sep 17, 2018 12:31 pm
by TL Kira (187264144)
TL MidgetSasquatch (187264144) wrote:
TL MidgetSasquatch (187264144) wrote:Thank you for help, ZipLocket! :hug:

Here's a thread with fix, all credits go to ZipLocket for clue and Leigh for posting this tutorial.
https://forums.yoworld.com/viewtopic.php?f=2&t=184041

:D

Please read and thank you!