[INFO] Brass Frames Permissions

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[INFO] Brass Frames Permissions

Postby Viking Jess » Tue Jul 17, 2018 2:10 pm

UPDATE July 18 2:50pm EDT

Hey again everyone! As it turns out, we were able to sort out a fix with Facebook much sooner than we'd anticipated. Brass Frames should be working as normal again!

Please note that you may have to remove the YoWorld app from Facebook in order to force the permissions prompt. Check your Frames first, but if they don't work, please follow the steps below:
    • In a browser, find the YoWorld app in Facebook's left-hand menu. Hover your mouse cursor over it and click the three dots that appear.
    • Click 'Remove App' and confirm that you would like to remove it (this will not affect your account data!)
    • Log out of Facebook, then back in.
    • Navigate to https://apps.facebook.com/playyoworld (in a browser, or in the Desktop App or Gameroom)
    • Confirm your permissions. If a permissions window does not appear, navigate to a Brass Frame and try to add a photo to it!
If you're a Premium VIP subscriber, please submit a ticket to our Player Happiness team after performing these steps so we can ensure any cumulative rewards will not be affected!

Thanks a million for all of your patience while we got this fixed :heart:
_____

Hey YoFans!

Some of you have been reporting that your Brass Frames have not been working correctly. Normally when this happens, it is because Facebook has changed the path through which YoWorld accesses your photos - but unfortunately, our usual fixes for that particular issue haven't worked this time.

After some investigation, we've found that Facebook is not recognizing when you give YoWorld permission to access your photos. We're working with Facebook to find a resolution to this issue.

It may be some time before a fix is found, so we'll be updating this thread with any news or more information we receive. Thank you for all of your patience and understanding in the meantime!

:heart:
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Re: [INFO] Brass Frames Permissions

Postby grammy dyxGF (140623277) » Tue Jul 17, 2018 2:29 pm

Thanks for letting us know Jess. I was one of the ones that put a ticket in regarding the frames. :-)
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Re: [INFO] Brass Frames Permissions

Postby chilly (4193107) » Tue Jul 17, 2018 2:32 pm

Gracias, espero lo puedan resolver pronto. :bye:
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Re: [INFO] Brass Frames Permissions

Postby XtraSw33tCandyNF2G (170644823) » Tue Jul 17, 2018 2:54 pm

Yes I am having problems and thank you for letting us know..... HUGS <3
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Re: [INFO] Brass Frames Permissions

Postby lu NyYANKEE (186267040) » Tue Jul 17, 2018 3:10 pm

Thanx my Friends. Yes having troubles with brass frames.
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Re: [INFO] Brass Frames Permissions

Postby DeaJille (185149789) » Tue Jul 17, 2018 3:28 pm

Thanks for the update information. :)
I, too, sent in a report that the Brass frames didn't work. :grr
The White boards don't work either. :grr
Hopefully it won't be a long wait before they both get fixed. :thumbsup:
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Re: [INFO] Brass Frames Permissions

Postby JustShirley (115653893) » Tue Jul 17, 2018 3:33 pm

Thanks for the info Jess!
CLICK MY SIGGY TO VISIT MY DEFAULT ROOM OR THE WORLD TO VISIT MY APARTMENT
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Re: [INFO] Brass Frames Permissions

Postby LoriCanOlowaARTIST (103326985) » Tue Jul 17, 2018 3:51 pm

Jess, could this have anything to do with my buddy list problems, where so many of my FB friends only appear as buddies on my list (no real name in parentheses) and not at all on the ladder?

I hope you can get the brass frame issue fixed soon. Thanks for looking into it. When they are fixed, can you make new loadable frames that match decor, also larger ones, perhaps FRAMELESS frames, like the size of paintboards, that we can load our choice of photos? This would allow us such creativity with our decor!

Speaking of paintboards, would it be possible to make a version you could type things on? It would make signage much easier. Writing is not easy on the boards and many people use them for this purpose.

Hugs n love,
Lori
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Re: [INFO] Brass Frames Permissions

Postby K.J. (4015091) » Tue Jul 17, 2018 4:19 pm

Thank you!!!!

It's been so frustruating. :sad:
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Re: [INFO] Brass Frames Permissions

Postby MountainGurl OWLS (168997941) » Tue Jul 17, 2018 4:20 pm

When are the buddies list getting fixed. People on your list that are not facebook friends but they are there. Go to some facebook friends house, do not see them. Go to some buddies houses do not see them. I think frames are not high on my list of fixes. This has been going on since you made it possible to see buddies. How long has this been? Years now I think! :'( :'( :'(
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Re: [INFO] Brass Frames Permissions

Postby LoriCanOlowaARTIST (103326985) » Tue Jul 17, 2018 4:43 pm

MountainGurl OWLS (168997941) wrote:When are the buddies list getting fixed. People on your list that are not facebook friends but they are there. Go to some facebook friends house, do not see them. Go to some buddies houses do not see them. I think frames are not high on my list of fixes. This has been going on since you made it possible to see buddies. How long has this been? Years now I think! :'( :'( :'(


MountainGurl, it's been over 2 years since they changed the visits, June 2016, I believe, and I have been having the exact same trouble since the day it changed. I have sent in numerous tickets, yet they do not fix it. I know I'm not the only one with this ANNOYING problem, yet we are not a priority, even though many of us spend LOTS of money in this game. You'd figure they'd want to help, wouldn't you?

hugs n love,
Lori
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Re: [INFO] Brass Frames Permissions

Postby Redhead (135733102) » Tue Jul 17, 2018 4:46 pm

Having the same issue on the frames as well. Hope it can be resolved soon. Miss them.
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Re: [INFO] Brass Frames Permissions

Postby Nana (127716287) » Tue Jul 17, 2018 5:02 pm

Thank you for working on the brass frame issue. I too sent a bug ticket. I have many brass frames and enjoy them to personalize my rooms. I hope you get this issue resolved soon! Thanks for letting us know you are working on it.
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Re: [INFO] Brass Frames Permissions

Postby JamesBowman (186253444) » Tue Jul 17, 2018 5:06 pm

Are you guys able to make it where, we can upload photos from our computer, instead of connecting to facebook? I kinda think that would be good in a way. Honestly
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Re: [INFO] Brass Frames Permissions

Postby MountainGurl OWLS (168997941) » Tue Jul 17, 2018 5:07 pm

LoriCanOlowaARTIST (103326985) wrote:
MountainGurl OWLS (168997941) wrote:When are the buddies list getting fixed. People on your list that are not facebook friends but they are there. Go to some facebook friends house, do not see them. Go to some buddies houses do not see them. I think frames are not high on my list of fixes. This has been going on since you made it possible to see buddies. How long has this been? Years now I think! :'( :'( :'(


MountainGurl, it's been over 2 years since they changed the visits, June 2016, I believe, and I have been having the exact same trouble since the day it changed. I have sent in numerous tickets, yet they do not fix it. I know I'm not the only one with this ANNOYING problem, yet we are not a priority, even though many of us spend LOTS of money in this game. You'd figure they'd want to help, wouldn't you?

hugs n love,
Lori

I guess that is not important to them as frames. :)
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Re: [INFO] Brass Frames Permissions

Postby Viking Jess » Tue Jul 17, 2018 5:35 pm

MountainGurl OWLS (168997941) wrote:
LoriCanOlowaARTIST (103326985) wrote:
MountainGurl OWLS (168997941) wrote:When are the buddies list getting fixed. People on your list that are not facebook friends but they are there. Go to some facebook friends house, do not see them. Go to some buddies houses do not see them. I think frames are not high on my list of fixes. This has been going on since you made it possible to see buddies. How long has this been? Years now I think! :'( :'( :'(


MountainGurl, it's been over 2 years since they changed the visits, June 2016, I believe, and I have been having the exact same trouble since the day it changed. I have sent in numerous tickets, yet they do not fix it. I know I'm not the only one with this ANNOYING problem, yet we are not a priority, even though many of us spend LOTS of money in this game. You'd figure they'd want to help, wouldn't you?

hugs n love,
Lori

I guess that is not important to them as frames. :)

While we're definitely aware of some players experiencing Buddy List issues, we don't yet know what causes them exactly. They're proving tough to track down, as the issues aren't affecting everyone, nor does it seem that those experiencing them are seeing the exact same symptoms. None of this means we don't care that you're experiencing problems, or that we don't want to fix them - only that it's more complicated than you might think to figure out the source of an issue when you can't reliably reproduce it. The issue you're both experiencing is by no means off our radar.

When we post a thread like this, it isn't because we care more about an issue - it's because we know that everyone, or nearly everyone, will be experiencing the same thing, and that we'll be able to address most players' concerns through one single post. With communications like these, we can inform everyone that we know of and are working on something, which reduces our ticket inflow, thereby ensuring we keep our wait times for responses as short as we can... Which in turn helps those YoFans who are experiencing more personal or less widespread issues that require more time to look into.
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Re: [INFO] Brass Frames Permissions

Postby ChloePumpkin (176209997) » Tue Jul 17, 2018 5:42 pm

LoriCanOlowaARTIST (103326985) wrote:Jess, could this have anything to do with my buddy list problems, where so many of my FB friends only appear as buddies on my list (no real name in parentheses) and not at all on the ladder?

I hope you can get the brass frame issue fixed soon. Thanks for looking into it. When they are fixed, can you make new loadable frames that match decor, also larger ones, perhaps FRAMELESS frames, like the size of paintboards, that we can load our choice of photos? This would allow us such creativity with our decor!

Speaking of paintboards, would it be possible to make a version you could type things on? It would make signage much easier. Writing is not easy on the boards and many people use them for this purpose.

Hugs n love,
Lori


This would be great!!!

Thank you for letting us know, Jess!
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Re: [INFO] Brass Frames Permissions

Postby LoriCanOlowaARTIST (103326985) » Tue Jul 17, 2018 5:49 pm

Viking Jess wrote:
MountainGurl OWLS (168997941) wrote:
LoriCanOlowaARTIST (103326985) wrote:
MountainGurl OWLS (168997941) wrote:When are the buddies list getting fixed. People on your list that are not facebook friends but they are there. Go to some facebook friends house, do not see them. Go to some buddies houses do not see them. I think frames are not high on my list of fixes. This has been going on since you made it possible to see buddies. How long has this been? Years now I think! :'( :'( :'(


MountainGurl, it's been over 2 years since they changed the visits, June 2016, I believe, and I have been having the exact same trouble since the day it changed. I have sent in numerous tickets, yet they do not fix it. I know I'm not the only one with this ANNOYING problem, yet we are not a priority, even though many of us spend LOTS of money in this game. You'd figure they'd want to help, wouldn't you?

hugs n love,
Lori

I guess that is not important to them as frames. :)

While we're definitely aware of some players experiencing Buddy List issues, we don't yet know what causes them exactly. They're proving tough to track down, as the issues aren't affecting everyone, nor does it seem that those experiencing them are seeing the exact same symptoms. None of this means we don't care that you're experiencing problems, or that we don't want to fix them - only that it's more complicated than you might think to figure out the source of an issue when you can't reliably reproduce it. The issue you're both experiencing is by no means off our radar.

When we post a thread like this, it isn't because we care more about an issue - it's because we know that everyone, or nearly everyone, will be experiencing the same thing, and that we'll be able to address most players' concerns through one single post. With communications like these, we can inform everyone that we know of and are working on something, which reduces our ticket inflow, thereby ensuring we keep our wait times for responses as short as we can... Which in turn helps those YoFans who are experiencing more personal or less widespread issues that require more time to look into.


Jess, I appreciate hearing that you ARE working on the buddy list issue. This is the first confirmation I have heard in the 2 years the problem has existed. I have to say that those whom I know about with this problem are experiencing the same issues as I am, although I'm sure you have heard from many more individuals than I have.

Even though I have been annoyed by this issue for the last two years, I have tried to be patient. I can't see some of my best friends because of this. Very sad.

If I can be of some help in your research, I would be very happy to give you whatever assistance I can.

hugs n love,
Lori
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Re: [INFO] Brass Frames Permissions

Postby Dok X (131296278) » Tue Jul 17, 2018 6:31 pm

Bummer....
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Re: [INFO] Brass Frames Permissions

Postby Wilhelmina (186965933) » Tue Jul 17, 2018 6:34 pm

grammy dy (140623277) wrote:Thanks for letting us know Jess. I was one of the ones that put a ticket in regarding the frames. :-)


You listened, thanks all! Great game!
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