Having trouble with YoWorld? Reporting Bugs - PLEASE READ

Report bugs and gather information on known issues.

Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby bev (184484542) » Sun Dec 17, 2017 3:58 pm

I cant type messages and talk to my friends when they visit or when I visit them.
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bev (184484542)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby FABCarlyDFFVP (113787641) » Sun Dec 17, 2017 9:03 pm

Getting so tired of all this lagging and having to Refresh every time i go in out of an Event...this is ridiculous already.. first half the thing in my inventory don't show up. made a report and still waiting for that to get fixed, :wailing: :wailing: :wailing: now this..
then you want me to spend my real hard working money on this game.. YEAH RIGHT!!!
:grr :grr :grr :grr
[url]https://apps.facebook.com/playyoworld/index.php?d=APLiving-113787641&poe=200]
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FABCarlyDFFVP (113787641)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby OXXLovinsXXO (169275749) » Sun Dec 17, 2017 9:31 pm

What is wrong with Christmas Calendar?
Played today & then had to pay 100.000 to catch up for today. the game is scamming or a bad big mistake.
:grr :shocked: :grr
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OXXLovinsXXO (169275749)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby FABCarlyDFFVP (113787641) » Mon Dec 18, 2017 12:12 am

Getting so tired of all this lagging and refreashing!!!
can't go on cr and event without having to RF for every single one. then when you get in.it take more then 2 minutes just to walk in the next room..
how on earth do you expect people to keep paying real money for something that does't work correctly 85% of the time?

few months back i also wrote in about half my inventory no showing up.. still no word on how that can get fixed..
really??
:grr :grr :grr :grr :grr
[url]https://apps.facebook.com/playyoworld/index.php?d=APLiving-113787641&poe=200]
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FABCarlyDFFVP (113787641)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Mich2 (5153982) » Fri Dec 22, 2017 1:29 pm

Did NOT receive my Yocash for today but did get my coins. What's the deal is the Vip cash uploader broken? Please fix
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Mich2 (5153982)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby NFG Kage 1 (187506914) » Fri Dec 22, 2017 3:40 pm

People are buying ice wings but they have had a name change to 'DELETE' If you want some more evidence then go to auction house and search "DELETE"
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NFG Kage 1 (187506914)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby boopadoop (142787576) » Sun Dec 24, 2017 1:24 pm

not letting me on,going to a white screen can u please fix it
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boopadoop (142787576)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Lynny (106878447) » Sun Dec 31, 2017 11:23 am

:shocked: :wailing: :wailing: :wailing: :wailing: Okay I am Angry! Lagging is so upsetting,when will it STOP!!!! :grr :grr :grr Now today the 31st of December,I lost my furniture outside my New Years Home!! I spent YoCash ,and now this!! I want a refund for all the trouble that I have contented with!!!! Disturbes me that I spend hours to furnish my homes to loose furniture! What's up with that???? I want a asap Refund!! It destroys my work ASAP,now I want a refund ASAP!!! :grr :grr :grr :grr :grr :grr :grr :grr :grr :grr
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Lynny (106878447)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Smitten Kitten (136864592) » Sun Dec 31, 2017 1:31 pm

Lynny (106878447) wrote::shocked: :wailing: :wailing: :wailing: :wailing: Okay I am Angry! Lagging is so upsetting,when will it STOP!!!! :grr :grr :grr Now today the 31st of December,I lost my furniture outside my New Years Home!! I spent YoCash ,and now this!! I want a refund for all the trouble that I have contented with!!!! Disturbes me that I spend hours to furnish my homes to loose furniture! What's up with that???? I want a asap Refund!! It destroys my work ASAP,now I want a refund ASAP!!! :grr :grr :grr :grr :grr :grr :grr :grr :grr :grr


You must send a ticket to the support team using the HELP tab above your game screen. Tell them exactly what happened and they can check your game and advise you. You should receive an automated response within 24-48 hours letting you know that they have received your request. Since it is the holidays, you may have to wait a week or so to receive any Viking response.

GL!
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Smitten Kitten (136864592)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby meoamore (148667798) » Sun Dec 31, 2017 5:37 pm

Why am I getting such small amounts for coin chests sent to me. This has been going on for a few days now . I just got 75 blue chests and got 575 coins???? Really???? WTF.. I usually get thousands for them... Please fix this, it's annoying and irritating....
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meoamore (148667798)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Eve Elizabeth (119944558) » Tue Jan 02, 2018 3:31 am

How do I get out of my 2017 Rudolph pulling Christmas Sleigh
Hi! Can anyone tell me how to get out of my 2017 Rudolph pulling Green Christmas Sleigh? :?:
Every time, I enter a door or go somewhere new, I ride into that place and then my sleigh disappears. Now that Christmas is over, I want to keep it till next year, but no longer want to use it. I thought I could put it back in my inventory so that I can use it next year, but it won't allow me to do so. I even looked at my settings to see if I could just disable it when I entered a room, but that didn't work. PLEASE HELP!! Thanks!
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Eve Elizabeth (119944558)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Skylar Paige (119869223) » Tue Jan 09, 2018 1:25 pm

GET ME OUT OF MY RUDOLPH SLEIGH!! HELP!!!!! :sad:
On December 4th, 2017 -------- I purchased "In on a Sleigh" for 20 YoCash. This Rudolph green sleigh is only seen when you enter a building or door. You sit in this green sleigh and it is pulled by Rudolph the Red Nose Reindeer. I cannot make it to stop. It is no longer the holidays and I keep entering places and my house in this sleigh. I cannot find a place to "park" it in my inventory so I can use it next year. I have also looked in my settings to demobilize it so I can only use it during the Christmas holiday.
PLEASE HELP!! I have been sending YoWorld emails about this issue since December 4th and have heard back from NO ONE!!! :grr
I NEED YOUR HELP!!! Who else can I talk too, to resolve this issue??????!!!!
PLEASE HELP!!! Thank You!!!!!
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Skylar Paige (119869223)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Smitten Kitten (136864592) » Tue Jan 09, 2018 1:28 pm

Skylar Paige (119869223) wrote:GET ME OUT OF MY RUDOLPH SLEIGH!! HELP!!!!! :sad:
On December 4th, 2017 -------- I purchased "In on a Sleigh" for 20 YoCash. This Rudolph green sleigh is only seen when you enter a building or door. You sit in this green sleigh and it is pulled by Rudolph the Red Nose Reindeer. I cannot make it to stop. It is no longer the holidays and I keep entering places and my house in this sleigh. I cannot find a place to "park" it in my inventory so I can use it next year. I have also looked in my settings to demobilize it so I can only use it during the Christmas holiday.
PLEASE HELP!! I have been sending YoWorld emails about this issue since December 4th and have heard back from NO ONE!!! :grr
I NEED YOUR HELP!!! Who else can I talk too, to resolve this issue??????!!!!
PLEASE HELP!!! Thank You!!!!!



This is an ENTRANCE animation. Click on the Running Man Icon on your game actions tray and scroll to ENTRANCES. Click on "No Entrance" and poof! Rudolph goes back to the stable until next Christmas.
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Smitten Kitten (136864592)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby 44peace tm4YFD (8402046) » Thu Jan 11, 2018 8:22 am

Help!

AArrgghh!! I thought I had captured the room to post. I was just in the furniture store and the room I left from to go there.... well, all the stuff in the room followed me to the store. I've had this same room of furniture show up in the bedroom of the same house and in the jungle. I don't know how to get it out of the furniture store. In the past, I have just cleared the area and then redecorated the kitchen.

I guess I will go check the kitchen and the furniture store to see if all is back to normal.
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44peace tm4YFD (8402046)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby 44peace tm4YFD (8402046) » Thu Jan 11, 2018 8:34 am

My issue seems to be straightened out. Several others were in the store and I think maybe a Viking showed up to help.

I'm sorry if I caused an uproar. I would love to know why this room of furniture keeps moving. Well, on the bright side (?) ... several people had a good laugh.
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44peace tm4YFD (8402046)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby GrammaPeachy YSC (10244182) » Fri Jan 12, 2018 1:15 am

YO is my stress reliever. But when I get stuck loading or more often just a white screen it only adds to my stress. I have this issue every day and some days all day. I have not been able to get in the game now since 3:30 my time today. And yes, I have cleaned my cookies and history.
Can someone please figure this out and get it fixed. Thank you.
Its stuck at 1% loading walls and floors in this picture. thats the farthest it gets. :grr
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GrammaPeachy YSC (10244182)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Mich2 (5153982) » Fri Jan 12, 2018 12:00 pm

What time do we typically get our yocash when we are Vip's on Friday usually? I still haven't gotten mine so just curious because it's happened before and I didn't get it until I reported it but figured this time it may be a time thing. Thanks for reading....
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Mich2 (5153982)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Sissi (156024550) » Tue Jan 16, 2018 1:54 pm

Hi dears: :phew: :'( ... Yesterday I had problems loading the game. After a long time, it started to work. A little slow, but I was able to play. Being in the game, I could not go to visit my other houses since it stayed stuck. Today I have problems to enter again. The game is stopped when it reaches the "1% loading Walls and Floor ...." Can you help me please? I have cleaned the browser cache. I have cleaned all. I desactivated the antivirus, I have updated the Adobe Flash, I have a good and fast internet signal. and so on. I have done everything I could to make it work. Of course i can not also access the game's help to send report of the problem. :sad: I :heart: you
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Sissi (156024550)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Smitten Kitten (136864592) » Tue Jan 16, 2018 2:03 pm

Sissi (156024550) wrote:Hi dears: :phew: :'( ... Yesterday I had problems loading the game. After a long time, it started to work. A little slow, but I was able to play. Being in the game, I could not go to visit my other houses since it stayed stuck. Today I have problems to enter again. The game is stopped when it reaches the "1% loading Walls and Floor ...." Can you help me please? I have cleaned the browser cache. I have cleaned all. I desactivated the antivirus, I have updated the Adobe Flash, I have a good and fast internet signal. and so on. I have done everything I could to make it work. Of course i can not also access the game's help to send report of the problem. :sad: I :heart: you


Welcome to the forum!! :)

If your problem persists, you should send a report (ticket) to this email address: [email protected] Put "Game Access" in the Subject line so they know where to direct your issue. The support team can advise you on what to do.

GL! :bye:
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Smitten Kitten (136864592)
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Re: Having trouble with YoWorld? Reporting Bugs - PLEASE REA

Postby Knuckles (10534373) » Tue Jan 16, 2018 2:54 pm

:cake: Everything was 'fine' for christmas event etc...then:

For a week or so, perhaps since the latest Firefox 57.0.4 (64bit) update??, or just after new years:
- Extremely long loading times
- My clothes don't show (but are still equipped)
- None of my furniture/items that populate my rooms are showing (but are still equipped)

So I just now cleared cache etc:
- same as above but now worse
- friends apartments are now empty

I use win10 home-edition 64, fully up-to-date
AMD A8-7600 R7, 10 compute cores 4c+6g 3.10GHz
16 gigs RAM

There is no reason why the game
loads Extremely slow,
game uses far too much resources,

Please note:
3 accounts are using my computer in my household, the other 2 account use Chrome and Microsoft Edge to keep all separate. The other browsers work just 'fine' unless there is a world event that bogs down everything anyway.

Installing latest adobeflash did not resolve the issue.

Edit:
Switching to Opera = game loading properly.

This is a Firefox + Yoworld compatibility issue that should never exist.



.
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Knuckles (10534373)
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