Yocash Refund PLEASE

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Yocash Refund PLEASE

Postby HunnyBunny (11855525) » Wed Sep 13, 2017 8:06 am

Dear Viking Jess,

Hi!

This is to follow up my request to refund my yc 6 that was erroneously debited from my yc balance last August 18, 2017. I was claiming tiki pack free item when all of a sudden, I lost my connection and when I came back in the game, my 6 yo cash was already debited.

I kept accessing the Help Center but it is not working.

Please help me.


Thank you.

Hunnybunny :heartbroken:
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HunnyBunny (11855525)
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YoWorld Start Date: Mar 18, 2009
 
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Re: Yocash Refund PLEASE

Postby ZipLocket (144540244) » Wed Sep 13, 2017 9:50 am

HunnyBunny (11855525) wrote:Dear Viking Jess,

Hi!

This is to follow up my request to refund my yc 6 that was erroneously debited from my yc balance last August 18, 2017. I was claiming tiki pack free item when all of a sudden, I lost my connection and when I came back in the game, my 6 yo cash was already debited.

I kept accessing the Help Center but it is not working.

Please help me.


Thank you.

Hunnybunny :heartbroken:


in order to get help with this you must go through the help center. The forums do not help you nor can they help you.
When you go to the help center. scroll all the way to the bottom.
Tap contact.
submit a problem ticket
go to your email immediately and look for the "auto reply"
Add BVG to your contact list.
Give as much information as possible.
Do not submit more than one ticket and do not contact again or your submission goes back to the bottom of the pile.

You cannot get a refund in the forums. You musst submit a tickt. be sure to 'scroll all the way to the bottom once you go to help.'
click CONTACT.
:balloon:
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viewtopic.php?f=3&t=130040&p=2944804#p2944804
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ZipLocket (144540244)
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Re: Yocash Refund PLEASE

Postby Viking Amanda » Wed Sep 13, 2017 9:55 am

ZipLocket is correct. :)

Please submit a ticket by clicking the 'Help' tab above your game, then selecting 'Contact Us'.

One of our awesome PHEs will be happy to assist you further!
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Viking Amanda
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