Game Issue - Old Items Sold

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Game Issue - Old Items Sold

Postby Gary Stevenson » Mon Mar 02, 2015 6:29 pm

Hey YoFans,

Today, after the launch of our new outfit manager feature, it came to our attention that an issue with retired items had arisen.

Essentially, some older items were never removed from the store completely. Some checks on the store prevented those items from being sold, but the inspect menu of the outfit manager didn't have the exact same checks.

This allowed, for a brief time, a few items that were not supposed to be available anymore to be sold. Estimates show less than 250 items were sold that shouldn't have been.

We sincerely apologize for the upset, and we are endeavoring to make this right. Therefore, if you have owned one of the affected items since before today, we are offering to buy it back from you for the average successful trade price in the community over the last 2 weeks. If you would like to do so, please send us a ticket using the Help tab above the game and make sure the item is in your inventory.

Additionally, we ask that anyone who did buy one of these items writes in to exchange them for the YoCash they paid. Please note, we will be checking if it is a counterfeit free gift variant, and anyone attempting to scam us will be banned.

If you do have any questions about this, feel free to post them below. Thank you!

List of known affected items:

YoSurvivor Iconic Beard Black
YoSurvivor Iconic Beard Blonde
Pixies Borough Lionell Mouth Brown
Valentines Day Magic Love Wand Red
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Gary Stevenson
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Re: Game Issue - Old Items Sold

Postby Sir Ecstacy (183814892) » Mon Mar 02, 2015 6:30 pm

Thank you. I purchased 3 can I get a refund please? I sent them to friends and I will gather them back. :balloon: You can have the beards I dont need the yocash back.
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Re: Game Issue - Old Items Sold

Postby Gary Stevenson » Mon Mar 02, 2015 6:32 pm

STM Ariana (183814892) wrote:Thank you. I purchased 3 can I get a refund please? I sent them to friends and I will gather them back. :balloon: You can have the beards I dont need the yocash back.


Just send in a ticket and we'll take care of it. Thanks!
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Re: Game Issue - Old Items Sold

Postby NuT BaNDiT (8448631) » Mon Mar 02, 2015 6:32 pm

:haha: ooops. glad I didn't buy anything. hahahaha
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Re: Game Issue - Old Items Sold

Postby L0yalB0y (8267570) » Mon Mar 02, 2015 6:34 pm

Thanks
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Re: Game Issue - Old Items Sold

Postby Sir Ecstacy (183814892) » Mon Mar 02, 2015 6:34 pm

Gary Stevenson wrote:
STM Ariana (183814892) wrote:Thank you. I purchased 3 can I get a refund please? I sent them to friends and I will gather them back. :balloon: You can have the beards I dont need the yocash back.


Just send in a ticket and we'll take care of it. Thanks!

The Rome Scepter was purchasable also.
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Re: Game Issue - Old Items Sold

Postby IICOCOAII (185469892) » Mon Mar 02, 2015 6:34 pm

Gary Im ashamed of myself! I bought 3 of them! I sold them in the Auction House for 1.75m each :(
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Re: Game Issue - Old Items Sold

Postby Obsession xo (185918331) » Mon Mar 02, 2015 6:34 pm

I didn't know anything about this until now thank you for telling us!
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Re: Game Issue - Old Items Sold

Postby Viking Jess » Mon Mar 02, 2015 6:35 pm

To write into us, please use the Help button to submit a ticket. That way we can look into your account specifically :)
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Re: Game Issue - Old Items Sold

Postby Sir Ecstacy (183814892) » Mon Mar 02, 2015 6:36 pm

Viking Jess wrote:To write into us, please use the Help button to submit a ticket. That way we can look into your account specifically :)

Ok. Thank you for your hard work.
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Re: Game Issue - Old Items Sold

Postby Fofi YFWC (175466816) » Mon Mar 02, 2015 6:36 pm

NuT BaNDiT uchiha (8448631) wrote::haha: ooops. glad I didn't buy anything. hahahaha



The same.
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Re: Game Issue - Old Items Sold

Postby Asianpanda (14170108) » Mon Mar 02, 2015 6:39 pm

how long will Yoworld be down for maintenance?
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Re: Game Issue - Old Items Sold

Postby Obey Noob (130239941) » Mon Mar 02, 2015 6:39 pm

I have one I bought for yocash

What will happen to players who don't tell you that they bought one for YoCash?
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Re: Game Issue - Old Items Sold

Postby JoYsTiCk NaViGaToR (148113684) » Mon Mar 02, 2015 6:41 pm

Gary Stevenson wrote:Hey YoFans,

Today, after the launch of our new outfit manager feature, it came to our attention that an issue with retired items had arisen.

Essentially, some older items were never removed from the store completely. Some checks on the store prevented those items from being sold, but the inspect menu of the outfit manager didn't have the exact same checks.

This allowed, for a brief time, a few items that were not supposed to be available anymore to be sold. Estimates show less than 250 items were sold that shouldn't have been.

We sincerely apologize for the upset, and we are endeavoring to make this right. Therefore, if you own one of the affected items, we are offering to buy it back from you for the average successful trade price in the community over the last 2 weeks. If you would like to do so, please send us a ticket using the Help tab above the game and make sure the item is in your inventory.

Additionally, we ask that anyone who did buy one of these items writes in to exchange them for the YoCash they paid. Please note, we will be checking if it is a counterfeit free gift variant, and anyone attempting to scam us will be banned.

If you do have any questions about this, feel free to post them below. Thank you!

List of known affected items:

YoSurvivor Iconic Beard Black
YoSurvivor Iconic Beard Blonde
Pixies Borough Lionell Mouth Brown
Valentines Day Magic Love Wand Red



I just hope what you guys will do is what is fair to everyone, including those who choose not to buy.

How fast are you guys going to solve this particular case considering there are folks who have pending tickets since Jan and Feb?
Last edited by JoYsTiCk NaViGaToR (148113684) on Mon Mar 02, 2015 6:42 pm, edited 1 time in total.
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Re: Game Issue - Old Items Sold

Postby NuT BaNDiT (8448631) » Mon Mar 02, 2015 6:42 pm

Obey Noob (130239941) wrote:I have one I bought for yocash

What will happen to players who don't tell you that they bought one for YoCash?


I think they get lined up in front of vinny's and get cupcakes thrown at them :cake:
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Re: Game Issue - Old Items Sold

Postby Knight (185644864) » Mon Mar 02, 2015 6:42 pm

Any idea how long the game will be be under maintenance to fix this?
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Re: Game Issue - Old Items Sold

Postby PinkSnowDrop (115645703) » Mon Mar 02, 2015 6:43 pm

So the people who bought the four items wont' be able to keep them, right?
I hope the update is over soon I want to get ingame :haha:
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Re: Game Issue - Old Items Sold

Postby DANDELIONWINE (122607870) » Mon Mar 02, 2015 6:43 pm

Wow, sounds like a can of worms in a tangled net.
It's hard to believe in that short amount of time 250 items off that list were bought.
That just blows me away!
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Re: Game Issue - Old Items Sold

Postby Adeline (113719515) » Mon Mar 02, 2015 6:43 pm

STM Ariana (183814892) wrote:Thank you. I purchased 3 can I get a refund please? I sent them to friends and I will gather them back. :balloon: You can have the beards I dont need the yocash back.



I do not know what to say.
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Re: Game Issue - Old Items Sold

Postby Asianpanda (14170108) » Mon Mar 02, 2015 6:44 pm

PinkSnowDrop (115645703) wrote:So the people who bought the four items wont' be able to keep them, right?
I hope the update is over soon I want to get ingame :haha:

I want to get in too! There is a seller waiting to sell me a hat lol and I want that hat!
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