[ISSUE] Decorating Issue (August 27, 2021)

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[ISSUE] Decorating Issue (August 27, 2021)

Postby Viking Andrew » Fri Aug 27, 2021 10:51 am

Hey YoFans!

With your help, we have identified an issue with decorating while using the New Room Editor.

If you have the inventory window along the sides of your screen, it will cause the decorator to lock up and stop working when you drag an item out.

Our team of Fix-It Vikings are on the case!

For now, if you leave the inventory snapped to the bottom, or switch back to the old editor, it should work properly.

We apologize for any inconvenience that this may cause!
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Buffy YoJ (8126741) » Fri Aug 27, 2021 11:18 am

Thank you for working on this! I get this issue even with my inventory at the bottom, unfortunately, but it's awesome you are working to fix this! Thank you!
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Butterfly (111936444) » Fri Aug 27, 2021 11:21 am

Hello Dearest Viking Andrew and nice YoPeople,

Before being disconnected, i do something different each time : trying to dress my avie, trying to decorate, trying to submit an outfit or a room for an event's challenge, trying to watch some ads, trying to check AH, etc. Everything i do ~ poof ~ i'm disconnected from the game : "lost connection to the Server."

Device is a new one, using it since a few weeks. I don't understand why the issues are on the YW Forums and Game since a few days. Not for something else. During a few hours, i checked/tested my Network on another device and it looked quite "normal".

By advance, thank you so much for your precious help.

Regards,


Butterfly
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Butterfly (111936444)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Windy (187621989) » Fri Aug 27, 2021 11:34 am

Thanks for getting right on to this. Appreciated!
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Waverly (2740070) » Fri Aug 27, 2021 3:04 pm

When trying to edit my room no matter how the banners are displayed you can't take things out of box and put into room I get drag to remove at the bottom of my screen and then game locks tryed on desk top and facebook same issues can't change it either to old way cluesless
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Gini (11383611) » Fri Aug 27, 2021 5:42 pm

Thanks for the update :)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby KimL (109577303) » Fri Aug 27, 2021 9:46 pm

Hello; thank you for moving so quickly to resolve the issue with the game freezing when trying to decorate! Unfortunately, even when I left the inventory at the bottom it still didn't work! I had to go back to the old style to finish decorating! Also, somehow, I lost yodollars in the process of trying to decorate and purchase a bed! I was trying to purchase the bed from the store, the game took the yodollar payment but then when I dragged the bed into the bedroom nothing happened and then the game froze. I had hoped that after I rebooted that either the yodollars or the bed would be in my inventory! Unfortunately, I cannot find neither? I hope you can address this issue too while fixing the problem? Thank you and have a fun weekend! :rose:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Fri Aug 27, 2021 10:46 pm

When I try to take something from my stuff, it adds it to my cart. These urinals are not in store so that's weird...
:nerd:
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Then, I can't do anything except close out the game. I guess tonight's no night for decorating then...
:sad:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Loie (9730540) » Sat Aug 28, 2021 12:25 am

Erwyle (187240896) wrote:When I try to take something from my stuff, it adds it to my cart. These urinals are not in store so that's weird...
:nerd:
Image

Then, I can't do anything except close out the game. I guess tonight's no night for decorating then...
:sad:


that's such a shame, beautiful room :love:

:haha:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby MarilynMVIP (10210429) » Sat Aug 28, 2021 1:09 am

where can i find or do to go back to old editer please help and thank so much!
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby MarilynMVIP (10210429) » Sat Aug 28, 2021 1:20 am

I cant get my furniter ( spelled wrong ) i am not sure i am using old one or new one lol. where can i find the one that works to fix my problem please help me and thank you so very much.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Loie (9730540) » Sat Aug 28, 2021 1:22 am

MarilynMVIP (10210429) wrote:where can i find or do to go back to old editer please help and thank so much!


While you are in the new edit mode, you can click on the HELP button on upper right (the lower blue tab HELP, not the one above it), and then select "Switch to Old Room Editor". If you've been editing your room, you will lose changes by doing this I think.

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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Sat Aug 28, 2021 8:49 am

Loie (9730540) wrote:
Erwyle (187240896) wrote:When I try to take something from my stuff, it adds it to my cart. These urinals are not in store so that's weird...
:nerd:
Image

Then, I can't do anything except close out the game. I guess tonight's no night for decorating then...
:sad:


that's such a shame, beautiful room :love:

:haha:


Thank you Loie! :hug: But I was taking the new off my stuff in a blank room from DJ2018 so that's BVG's art so far. I kinda wish I could have gotten those urinals for 3yc each because I paid 700k for just one of those dang things. Outrageous! Now I've got them thinking the Heroes theme is valuable. Doh!
:silly:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby CrazyAtheist (5923306) » Sat Aug 28, 2021 4:51 pm

Is there any update on a fix for this? It's getting very annoying.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Butterfly (111936444) » Sat Aug 28, 2021 5:47 pm

Good evening Dearest Vikings and friendly YoPeople,

A few times ago, when the second sticky Gem Event icon came on the right of my screen tonight, my YW issues came back too !

Constantly, i get the message : "You lost your connection to the game server. Please refresh your browser to continue."

And the worst, as usual i keep losing my own Network connection during the same time !
Here too to the YW Forums, i'm disconnected while i'm writing.

I hope that a new Maintenance is coming to fix it. Thank you so much for your precious help.

Regards,


Butterfly
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Whimsy (187830285) » Sat Aug 28, 2021 8:08 pm

Waverly (2740070) wrote:When trying to edit my room no matter how the banners are displayed you can't take things out of box and put into room I get drag to remove at the bottom of my screen and then game locks tryed on desk top and facebook same issues can't change it either to old way cluesless


If you haven't already tried, click on the gear icon- uncheck the new shop editor, it automatically reverts back to the old shop editor.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Shawna (105491607) » Sun Aug 29, 2021 10:02 am

Decorating is impossible now. When I drag something from my inventory into the room, it multiples and there's no putting it back. It will not release from my cursor and there's no way to cancel it without refreshing the entire app.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Butterfly (111936444) » Sun Aug 29, 2021 3:07 pm

Viking Andrew wrote:Hey YoFans!

With your help, we have identified an issue with decorating while using the New Room Editor.

If you have the inventory window along the sides of your screen, it will cause the decorator to lock up and stop working when you drag an item out.

Our team of Fix-It Vikings are on the case!

For now, if you leave the inventory snapped to the bottom, or switch back to the old editor, it should work properly.

We apologize for any inconvenience that this may cause!



Image :cat: please :rose:

and thank you very much for someone fixing asap my impressive disconnections/refresh issues. (Yes, ticket already sent).


Regards,

Butterfly
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Butterfly (111936444)
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Location: Belgium

Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Shawna (105491607) » Mon Aug 30, 2021 8:11 pm

I can't believe there hasn't been a News announcement in the game addressing this decorating issue. I've been getting by switching to the old room editor, but I really miss the features of the newer one. I keep checking to see if it's fixed and it isn't.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby JannPIC (13435078) » Tue Aug 31, 2021 5:06 am

well I get used to the new editor long time , now i have to changed to old editor to decorate room :eh: :dizzy:
Please fix this issues asap thank you so much :heart:
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