[ISSUE] Decorating Issue (August 27, 2021)

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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Sonia (132905524) » Sun Sep 05, 2021 11:25 am

Erwyle (187240896) wrote:
Sonia (132905524) wrote:Any update on a fix for this please...

I have to start all over again!! :phew:

Image


Looks like Andrew is preparing a fix that will be available this Tuesday. Until then, you can use the old editor to decorate. To switch to the old editor, click the cog in the upper right of the game screen and uncheck the box towards the bottom...


I may try that , thank you very much
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby CorynlovesYo (128085339) » Tue Sep 07, 2021 10:53 am

It didn't work for me and in fact, made it worse. I had to go back to the new editor or I can't even clear a room. Most homes I can't decorate. The new ones I buy I can add a few things and save or I get that pink glitch bar again. This is maddening :wailing: :wailing: :wailing:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Clazelle Belle (187242454) » Tue Sep 07, 2021 11:33 am

This is ridiculous! The update didn't fix a single thing!!!!!
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Clazelle Belle (187242454)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Elisabeth Beckham (155773682) » Tue Sep 07, 2021 5:24 pm

I tried it out. It worked for a little bit, then it hung up on me trying to place a stool. So I lost the work I'd done. FIX THIS PLEASE!
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Elisabeth Beckham (155773682)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Tue Sep 07, 2021 6:16 pm

The new store editor worked once, so I was like yay! Finally! But then I refreshed and it's back to glitching like it was before. The update didn't work. :wailing:
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Erwyle (187240896)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Clazelle Belle (187242454) » Wed Sep 08, 2021 6:22 am

It works on and off, I can bring out three new items then I have to save otherwise it freezes and I lose everything.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby RiveR SonG (179243943) » Wed Sep 08, 2021 11:02 am

Can you please check out a problem with changing avatar too, for two days now I cannot change anything? Swap doesn't work either.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Shawna (105491607) » Wed Sep 08, 2021 11:08 am

Erwyle (187240896) wrote:
Sonia (132905524) wrote:Any update on a fix for this please...

I have to start all over again!! :phew:

Image


Looks like Andrew is preparing a fix that will be available this Tuesday. Until then, you can use the old editor to decorate. To switch to the old editor, click the cog in the upper right of the game screen and uncheck the box towards the bottom...

And now it's Wednesday.... still waiting.... o_o
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Shawna (105491607)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Wed Sep 08, 2021 12:05 pm

Shawna (105491607) wrote:
Erwyle (187240896) wrote:
Sonia (132905524) wrote:Any update on a fix for this please...

I have to start all over again!! :phew:

Image


Looks like Andrew is preparing a fix that will be available this Tuesday. Until then, you can use the old editor to decorate. To switch to the old editor, click the cog in the upper right of the game screen and uncheck the box towards the bottom...

And now it's Wednesday.... still waiting.... o_o


And waiting. And waiting...
:phew:
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Shawna (105491607) » Sat Sep 11, 2021 9:58 am

Soooo.... just when I thought it was working again, it's still not! I was able to purchase new things with the "new" room editor and drag and drop them into the room, but when I move it to the side of the screen I still can't see the items in my room below. If I try to put something from my existing inventory into the room, it continues to multiply like before and there's no way to cancel it other than refreshing the app. Will somebody please fix this?
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Mary YED (105109970) » Sat Sep 11, 2021 3:13 pm

Shawna (105491607) wrote:Soooo.... just when I thought it was working again, it's still not! I was able to purchase new things with the "new" room editor and drag and drop them into the room, but when I move it to the side of the screen I still can't see the items in my room below. If I try to put something from my existing inventory into the room, it continues to multiply like before and there's no way to cancel it other than refreshing the app. Will somebody please fix this?



Dear Vikings, it is Saturday today, 4 days after Viking Andrew said it was all fixed, but it ISN'T - it is all the same and more, just as Shawna said...please let us know what is going on, and thank you :bye:
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Mary YED (105109970)
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[ISSUE] Decorating Issue

Postby Perpetua (175625525) » Sun Sep 12, 2021 12:19 pm

Any update on when decorating will be fixed?
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Catherine (148396352) » Sun Sep 12, 2021 1:39 pm

Am I the only person with a game that is almost impossible to access? Haven't been able to play for days. Game takes for ever to load,usually gets stuck at connecting to server stage. So frustrating!
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Catherine (148396352)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Mary YED (105109970) » Sun Sep 12, 2021 4:49 pm

Dear Vikings,

Thank you for all your hard work to continuously maintain this game, and fix endless bug issues. This is a very complex game and I am not at all surprised that new issues pop up almost on a regular basis.

Unfortunately, I had to send you a ticket to inform you of my decorating issues regarding the new editor, which is especially inconvenient after today's event scores were announced, and after I wanted to remove all unnecessary items that I saved in the room to have the full boost. I also wanted to post "my case" here for all the other players that may have the same problem.

First, this is how my event room looks like all "dolled up" (A Hard Day's Work) with the hidden items added to have the full boost - yes, I hide them well if they don't belong with the vision of the room that I had in mind :D

Image

Next, this is how the same room looks like using the new editor (that hasn't been fixed yet!) when I try to easily remove items that I don't need in the room - it (still) shows 0 items in it - therefore, I cannot use it, nor can I easily remove the items that are buried underneath several other items placed on top of them - big sigh.

Image

When I give up using the new editor and switch to the old editor, committing to rearranging parts of the room to get to the hidden items (hoping that I would be able to arrange the room to its original look), I still cannot take those items out, because I tucked them so close to the corner and the cursor doesn't recognize it :?: :sad: - here it is how it looks like in the photo below (the hidden item is the new train station with the train, while I was fortunate to get the big Interactive Autumn tree out):

Image

Here is the photo of the same stuck item when the train goes through the station - it is a little more visible, but it is still impossible to "grab" and drag out of the room to the inventory :sad:

Image

To conclude, issues such as mine described above are really, really inconvenient, because the new editor hasn't still been fixed, and I cannot solve the problem using the old editor as it was suggested. That particularly means that I cannot use the new train station to decorate the new room as I was planning on today :wailing: . Instead, I need to send the ticket and wait until my problem is hopefully solved.

Vikings, thank you again for everything that you do to keep this game going, but please, please, prioritize fixing the new editor.

Sincerely,
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Mary YED (105109970)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Viking Andrew » Mon Sep 13, 2021 4:09 pm

Hey everyone,

This should be fixed now as of an update that we released earlier today.

Sorry for any inconvenience that this may have caused.
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Mon Sep 13, 2021 4:41 pm

Viking Andrew wrote:Hey everyone,

This should be fixed now as of an update that we released earlier today.

Sorry for any inconvenience that this may have caused.


It works! Yay! Thank you so much Andrew!
:party:
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Erwyle (187240896)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Mary YED (105109970) » Mon Sep 13, 2021 11:08 pm

Yay! It does work! Thank you, thank you, thank you!!! :heart: :heart: :heart:
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Mary YED (105109970)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Serenity Now (6134566) » Tue Sep 14, 2021 12:18 pm

I'm glad this was fixed for those who use the new room editor. :thumbsup:
When life gives you a dumpster fire, roast marshmallows.

A work in progress...
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Catherine (148396352) » Tue Sep 14, 2021 3:33 pm

Can't get the game to load. Yoworld not responding . Cleared cache. Tried three devices, no good. Can't even access help to report problem. Been two weeks now. Anybody help please.
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Catherine (148396352)
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Re: [ISSUE] Decorating Issue (August 27, 2021)

Postby Erwyle (187240896) » Tue Sep 14, 2021 4:12 pm

Catherine (148396352) wrote:Can't get the game to load. Yoworld not responding . Cleared cache. Tried three devices, no good. Can't even access help to report problem. Been two weeks now. Anybody help please.


Are you using a browser like Chrome or Safari? Or are you using the desktop app by BVG? I know phones and some tablets have problems, but those appeared months ago after the HTML5 conversion. If your problem is more recent, it sounds like you should try another browser top of my head...
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Erwyle (187240896)
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