[FIXED!] Grey Buttons Issue (April 30, 2021)

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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Enigma (13260594) » Fri Apr 30, 2021 1:46 pm

I can't do anything either. If I use the old room editor I can open up my decorate room tab and all my items and store items load. I can even drag into my room but I can not purchase anything and save my room. I can not buy anything from any store directly either. No clothing, salon, furniture, nothing. I can not open auction house, the blurb above my head appears but nothing happens. Yes I have a lock code installed, but no the store does not ask me for it. I can however look at the items. I give up waiting past my bedtime. :sad:
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Mz Thang (138469056) » Fri Apr 30, 2021 2:30 pm

Enigma (13260594) wrote:I can't do anything either. If I use the old room editor I can open up my decorate room tab and all my items and store items load. I can even drag into my room but I can not purchase anything and save my room. I can not buy anything from any store directly either. No clothing, salon, furniture, nothing. I can not open auction house, the blurb above my head appears but nothing happens. Yes I have a lock code installed, but no the store does not ask me for it. I can however look at the items. I give up waiting past my bedtime. :sad:



DITTO!....All issues are Exactly what she said...I've given up trying...I'm now people watching at Alton.....
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby AnnaBanana OWLS (13732965) » Fri Apr 30, 2021 2:32 pm

In addition to those buttons on top not working, there are a whole lot of other things that are not working!!!

Can't post Hotdogs ... selfies not working ... can't buy anything in any of the stores ... Auction House not working ... can't gift someone, via their Address Book ... can't sell anything in "available" inventory ... so Facebook is responsible for ALL of these things?????
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Lynn (13116850) » Fri Apr 30, 2021 2:39 pm

accept gift function works forum button works but no others. Can't send gifts.
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Steve (160301350) » Fri Apr 30, 2021 2:42 pm

You may wish to keep in mind that those of us who use YW security features are unable to make any purchases of any kind in any store, are unable to trade, unable to enter Auction House, or any other action requiring the use of the pop-up security code entry box.

Yea, so let's hope this is resolved VERY quickly, The game is unplayable for reasons far, far beyond the greyed out buttons.
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Toink Toink (117686344) » Fri Apr 30, 2021 2:45 pm

Was waiting for piggy to buy vip leaving items. But no piggy, no vip.
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We are out of rice krispies har har
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby May (110044468) » Fri Apr 30, 2021 3:00 pm

AnnaBanana OWLS (13732965) wrote:In addition to those buttons on top not working, there are a whole lot of other things that are not working!!!

Can't post Hotdogs ... selfies not working ... can't buy anything in any of the stores ... Auction House not working ... can't gift someone, via their Address Book ... can't sell anything in "available" inventory ... so Facebook is responsible for ALL of these things?????

Apparently so.
The lock codes that add a measure of security to your account are apparently not interfacing with Facebook.
So I believe that if you had the lock feature on, it is messing up your game play and the settings are not working to allow you to remove lock codes temporarily.

So I think that any transaction that would bring you new coins, items or YC (pop up YC deals, AH selling, opening coin boxes) or a transaction that would use up your available YC, coins or items in your inventory (AH buying, decorating by purchasing new store items, gifting away items to others, buy or delete a house, etc) is being affected.

Maybe the lock code feature keeps other people from accessing your account to post without your permission-- so hotdogs and selfie posts are affected by the lock code security as well?
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Kat (106520804) » Fri Apr 30, 2021 3:26 pm

BykaChic (134177197) wrote:
Kat (106520804) wrote:
What about the Dirty dancing stuff. Will that be extended as well?? I was going to get some more things from it.


There is still 3 days and 21 hours to shop.

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Thank you, I don't know why but was thinking it ended today. Good to know still a few days left. However I hope this gets fixed by then. We're near the end of their day and it's still not working so I hope that doesn't mean it will be Monday before we get any further. I'm ready to finish leveling. I was so close to 389.
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby sms (111675200) » Fri Apr 30, 2021 3:35 pm

Can't decorate room either options disappear and have to refresh to play the game. I don't know how to switch to old editor.
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Iana (10169569) » Fri Apr 30, 2021 3:43 pm

It's fixed now. And the banner is gone.
If someone still has problems, try logging out of FB, clearing cache and then logging back in.
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby RoseOWLS Chongha (119856842) » Fri Apr 30, 2021 4:12 pm

Serenity Now (6134566) wrote:
RoseOWLS Chongha (119856842) wrote:
Serenity Now (6134566) wrote:
Viking Andrew wrote:
RoseOWLS Chongha (119856842) wrote:everything is broke for me i cant edit i go to edit mode and nothing no buttons at top are even showing up like my stuff or shop i also cant send in ticket no button working



Hmmm

I've let our dev team know so they can see if this is related.



The new editor isn't working. I mentioned in one of the posts that I tested it. The old editor does work.[/quote



] Yes we were both writing at the same time and our posts got crossed lol none of the editors are working i tried the old one and yes i can edit but cant buy anything and it wont save so id say it was broke ty for your help tho I do appreciate it

Are you using the desktop app or another browser? I'm using the desktop app, if that makes a difference.




i am using my browsers i quit the desktop app until its fixed i tried all my browsers same on all not working i use Opera for main one and then chrome then firefox if all fail then i give up
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby BykaChic (134177197) » Fri Apr 30, 2021 4:20 pm

Kat (106520804) wrote:
BykaChic (134177197) wrote:
Kat (106520804) wrote:
What about the Dirty dancing stuff. Will that be extended as well?? I was going to get some more things from it.


There is still 3 days and 21 hours to shop.

Image


Thank you, I don't know why but was thinking it ended today. Good to know still a few days left. However I hope this gets fixed by then. We're near the end of their day and it's still not working so I hope that doesn't mean it will be Monday before we get any further. I'm ready to finish leveling. I was so close to 389.


:heart:
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Re: [FIXED!] Grey Buttons Issue (April 30, 2021)

Postby Viking Sam » Fri Apr 30, 2021 4:40 pm

Heads up, YoFans!

The issues have been resolved on Facebook's side, which means that gameplay has returned back to normal! We are so sorry for the inconvenience that came along with today's issues, and we thank you so much for your patience and understanding :heart:

Have a great weekend, YoFans!
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Re: [FIXED!] Grey Buttons Issue (April 30, 2021)

Postby BykaChic (134177197) » Fri Apr 30, 2021 4:45 pm

Everything seems to be working on my end. :thumbsup:
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby RoseOWLS Chongha (119856842) » Fri Apr 30, 2021 4:56 pm

Viking Andrew wrote:
RoseOWLS Chongha (119856842) wrote:everything is broke for me i cant edit i go to edit mode and nothing no buttons at top are even showing up like my stuff or shop i also cant send in ticket no button working



Hmmm

I've let our dev team know so they can see if this is related.




Ty everything AOK now so far was able to edit and buy stuff used my code Yea!!! :D
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Re: [FIXED!] Grey Buttons Issue (April 30, 2021)

Postby Redeye (187499186) » Fri Apr 30, 2021 5:29 pm

This is hilarious...I tried to get the free glitching light and guess what, :silly: its glitching and isn't giving me the light :haha: lol
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Re: [FIXED!] Grey Buttons Issue (April 30, 2021)

Postby Serenity Now (6134566) » Fri Apr 30, 2021 5:32 pm

I can't click the free light. The pop-up opens, but that's it.

When I saw it, for one brief shining moment, I thought it was a swing.

Edit: got it now. It loaded very slowly though.
"That's what." -- She

A work in progress...
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Re: [NEWS] Grey Buttons Issue (April 30, 2021)

Postby Gooey (126579776) » Fri Apr 30, 2021 10:11 pm

Viking Andrew wrote:
Rod (126579776) wrote:Good weekend to be fishing.... :angel:


Every weekend is a good weekend to be fishing

You got that right...... ;)
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All of the things you wished someone would have told you when you were at rock bottom, mean that you know exactly what someone who is struggling needs to hear right now in their worst moment....
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