[ISSUE] Unable to Login to Desktop App

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[ISSUE] Unable to Login to Desktop App

Postby Viking Sam » Tue Nov 10, 2020 7:06 pm

Hey YoFriends!

There have been quite a few reports about the Desktop App causing an issue where players are stuck in a "Login Loop".

The issue appears as follows:

1. Get into a state where you cannot log in on the desktop app (logged out of browser, logged out of desktop app).
2. Launching back into desktop app prompts you to log into facebook
Image
3. When entering your credentials in desktop app & hit log in, it brings you to Facebook in your default browser to log in again
4. You are now in an infinite loop trying to log into facebook through this method


The team has been looking for a way to rectify the issue but they are offering a temporary workaround for the time being:

Steps to Solve the Issue:

1. Open a new facebook.com in browser

2. If you aren’t signed in yet, sign in to facebook

3. If you are already signed in do the following:
a. Log out of facebook
b. Ensure the quick-login portrait from the facebook login screen has been removed by clicking the little
"x" on the top left of it
Image
c. Go to the desktop app and attempt to log in. It should open a window in the browser asking you to log
in again. Attempt to login. It won’t work but that’s ok, Facebook just needs to know you tried to login.
d. Close the desktop app.
e. Go to facebook.com and sign in again. Proceed to next steps.

4. Facebook should give a Two-Factor screen (shown below).
Image

5. Click on “Didn't receive a code?"

6. Depending on the Two-Factor that is set-up, follow the steps to receive a code. In the example below the Use text message” option was followed. "Text me a login code" was clicked.
Image

7. The screen updates with "A login code was sent to your phone."

8. Click on the "x" to go back enter the code sent to your phone.

9. Enter the code and click Continue.

10. With Save Browser selected (below screen), Click Continue
Image

11. Click continue on the “Review Recent Login” screen
Image

12. Confirm "That was me". Press "Continue" with "Save Browser" selected.

13. You should now be successfully logged into Facebook on browser.

14. Click to open your YoWorld or Fish World Desktop app.

15. Log into Facebook in the desktop app.

16. You should now successfully be enter into the game.


Hope this helps! Thank you all for your patience through all this!
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Viking Sam
YoWorld Level: 122
 
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Re: [ISSUE] Unable to Login to Desktop App

Postby Kealee (136273650) » Tue Nov 10, 2020 7:17 pm

Hope this helps who cant play :thumbsup:
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Kealee (136273650)
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Re: [ISSUE] Unable to Login to Desktop App

Postby Mizz Taken (186161287) » Tue Nov 10, 2020 10:04 pm

well that's a pain in the booty, by the time I go through all that I'll be taking a hammer to my laptop and distroying it forever! I hope you find a fix!
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Mizz Taken (186161287)
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Re: [ISSUE] Unable to Login to Desktop App

Postby PhoeNx (107202317) » Tue Nov 10, 2020 10:38 pm

Nope, this didnt work either, as Two Factor Auth. didnt show up. :heartbroken:
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PhoeNx (107202317)
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Re: [ISSUE] Unable to Login to Desktop App

Postby Bunny DeSimone (153132406) » Wed Nov 11, 2020 12:19 am

i followed all steps but it doesn't worked, help me please :wailing: :wailing:
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Bunny DeSimone (153132406)
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Re: [ISSUE] Unable to Login to Desktop App

Postby PhoeNx (107202317) » Wed Nov 11, 2020 5:48 am

I wonder if there are any updates regarding this trouble? We have followed what you, BVG have instructed, but still having the same problem. I played in YW App few days ago without this trouble, what happened???
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PhoeNx (107202317)
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Re: [ISSUE] Unable to Login to Desktop App

Postby Roman (175237125) » Wed Nov 11, 2020 6:10 am

the desktop app has never worked for me, even before this :sad: . I've been meaning to download it to try again, but looks like it's not working for a lot of people now :shocked:
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Roman (175237125)
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Re: [ISSUE] Unable to Login to Desktop App

Postby ACE (362266) » Wed Nov 11, 2020 6:40 am

Same here... it doesn't seem to work....the problem started 2 days ago and still the situation have not been rectified :?: :?: :?:
Arguing with idiots is like playing chess with a pigeon. No matter how good you are, the bird is going to yadda on the board and strut around like it won anyway.
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ACE (362266)
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Re: [ISSUE] Unable to Login to Desktop App

Postby Viking Sam » Wed Nov 11, 2020 9:45 am

Thank you for letting us know! We have let the team know and we are looking into other possible solutions!
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Viking Sam
YoWorld Level: 122
 
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Re: [ISSUE] Unable to Login to Desktop App

Postby ACE (362266) » Wed Nov 11, 2020 2:35 pm

Thank you for looking into the problem. Mine is working now and I hope everyone else is :thumbsup: :thumbsup: :thumbsup:
Arguing with idiots is like playing chess with a pigeon. No matter how good you are, the bird is going to yadda on the board and strut around like it won anyway.
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ACE (362266)
YoWorld Level: 276
YoWorld Start Date: Jun 07, 2008
 
Forum Posts: 145
Forum Title: YoApprentice
Location: In front of my laptop

Re: [ISSUE] Unable to Login to Desktop App

Postby PeaceYo (13827271) » Wed Nov 11, 2020 4:00 pm

Same here for three days.
Today I've tried to clear all cache in Google Crome - That worked for me :-)
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PeaceYo (13827271)
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Re: [ISSUE] Unable to Login to Desktop App

Postby Jenny (186272759) » Thu Nov 12, 2020 4:11 am

I don't mind having to log in with my FB Password and User Name once a day but I need to know if it is really Facebook or a hacker. The login uses a Chrome browser for this (in addition to my Edge browser which I use) and FB sent me a message that a Chrome browser had logged into my account and was it me, so I am more confused than ever, because if it is Facebook, then why are they messaging me about this Chrome browser if it is theirs? I can't get into the game unless I do all this, so can someone please let me know if this is really Facebook or a hacker and can I safely do this daily login with my FB Password and User Name each day?
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Jenny (186272759)
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Re: [ISSUE] Unable to Login to Desktop App

Postby PhoeNx (107202317) » Thu Nov 12, 2020 5:22 am

Working now! Thank you so much! :heart:
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PhoeNx (107202317)
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