Update: Gem Event Temporarily Disabled (Update: Fixed!)

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Update: Gem Event Temporarily Disabled (Update: Fixed!)

Postby Viking Adam » Wed Feb 06, 2019 7:06 pm

UPDATE

Hey everyone!

Just letting you know that Events are going back online, and this event is going to be extended until February 8th, 4 pm EST.

We appreciate everyone waiting patiently while we took some time to sort this bug out. If you're having trouble with seeing your gem icon we recommend reloading or clearing your browser's cache.

--------------------------------------------------------------


Hey Yofans!

I just wanted to give you all a heads up -- our team is aware of an issue that prevented the Gem icon (and its features) from loading properly. We've disabled this feature while we investigate further. I unfortunately don't have any more details regarding our fix at this time, but everyone on the team knows that having this final day of reward redemption is super important!

Once we've corrected the problem, we'll let you know what's next in terms of bringing this feature back online.

Thanks for your patience and understanding!
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Jade (136873125) » Wed Feb 06, 2019 7:26 pm

Viking Adam wrote:Hey Yofans!

I just wanted to give you all a heads up -- our team is aware of an issue that prevented the Gem icon (and its features) from loading properly. We've disabled this feature while we investigate further. I unfortunately don't have any more details regarding our fix at this time, but everyone on the team knows that having this final day of reward redemption is super important!

Once we've corrected the problem, we'll let you know what's next in terms of bringing this feature back online.

Thanks for your patience and understanding!


Thank you for letting is know!
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Snorty (3054329) » Wed Feb 06, 2019 7:57 pm

Yay for no icon!!!
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Laura Rose (138237058) » Wed Feb 06, 2019 7:57 pm

:rose:
Last edited by Laura Rose (138237058) on Wed Feb 06, 2019 8:07 pm, edited 1 time in total.
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Theresa (122233016) » Wed Feb 06, 2019 8:00 pm

thanks Adam! :D
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby MiMi (132809113) » Wed Feb 06, 2019 8:03 pm

Tysm for letting us know what's going on :heart:

It wasn't loading when the new challenge started and now it's gone and I was :shocked: :shocked:

II hope u fix it soon !! I have 500 gems waiting for me :D
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby MiMi (132809113) » Wed Feb 06, 2019 8:04 pm

Snorty (3054329) wrote:Yay for no icon!!!


LMAO :haha: :haha:

enjoy it while it lasts :heart:
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby TikiChic (109925917) » Thu Feb 07, 2019 2:08 am

Thanks; I was coming here to check 'cause I was sure I still had more time to cash my gems in. The gem under notifications still says right now I have 14 hrs and 52 minutes left, lol. Hoping we get our gems back so we can cash them in. :sad:
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Oopsedoops (168106420) » Thu Feb 07, 2019 3:09 am

Thank you for letting us know you are working on getting it back. I hope there is still one more hang out.
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Missy V (7739162) » Thu Feb 07, 2019 9:21 am

Viking Adam wrote:Hey Yofans!

I just wanted to give you all a heads up -- our team is aware of an issue that prevented the Gem icon (and its features) from loading properly. We've disabled this feature while we investigate further. I unfortunately don't have any more details regarding our fix at this time, but everyone on the team knows that having this final day of reward redemption is super important!

Once we've corrected the problem, we'll let you know what's next in terms of bringing this feature back online.

Thanks for your patience and understanding!


Thanks, was wondering why it disappeared a day earlier than scheduled! Been waiting patiently today for the fix :night: :sleeping: have a few more challenges worth of gems, silver tokens plus 25 yocash still to collect (last minute I know but was saving as many gems as possible for the final Tier prizes :D )
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby XxCHARLxX (102501161) » Thu Feb 07, 2019 10:25 am

thanks
hope we get our gems back
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby BrandonPLUSH (3852887) » Thu Feb 07, 2019 11:35 am

When we can expect this to be fixed?
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Queen Mata (13429328) » Thu Feb 07, 2019 1:08 pm

OT, but, what's that doggie yober next to you, Viking Adam? :love: :love:
Et tu, Brute?
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Theresa (122233016) » Thu Feb 07, 2019 1:40 pm

Queen Mata (13429328) wrote:OT, but, what's that doggie yober next to you, Viking Adam? :love: :love:

Black Terrier Yober PS2016 :D ...PS. there's a blue, yellow & red too!
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Theresa (122233016) » Thu Feb 07, 2019 1:42 pm

any update on the Gem glitch yet as time is running out unless they extend it?
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Queen Mata (13429328) » Thu Feb 07, 2019 1:48 pm

Theresa (122233016) wrote:
Queen Mata (13429328) wrote:OT, but, what's that doggie yober next to you, Viking Adam? :love: :love:

Black Terrier Yober PS2016 :D ...PS. there's a blue, yellow & red too!


Thank you! :hug:
Et tu, Brute?
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Anne TU (131047047) » Thu Feb 07, 2019 2:33 pm

yahhhh
Tysm for letting us know :)
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Theresa (122233016) » Thu Feb 07, 2019 3:00 pm

Queen Mata (13429328) wrote:
Theresa (122233016) wrote:
Queen Mata (13429328) wrote:OT, but, what's that doggie yober next to you, Viking Adam? :love: :love:

Black Terrier Yober PS2016 :D ...PS. there's a blue, yellow & red too!


Thank you! :hug:

yw :D :hug:
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Viking Adam » Thu Feb 07, 2019 4:20 pm

Hey everyone!

Just letting you know that Events are going back online, and this event is going to be extended until February 8th, 4 pm EST.

We appreciate everyone waiting patiently while we took some time to sort this bug out. If you're having trouble with seeing your gem icon we recommend reloading or clearing your browser's cache.
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Re: Update: Gem Event (Icon) Temporarily Disabled

Postby Leeum (130695460) » Thu Feb 07, 2019 4:23 pm

When will we receive our outfits?
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