[INFO] The VC2018 Kitchen Items Released Today

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[INFO] The VC2018 Kitchen Items Released Today

Postby Viking Jess » Thu Dec 06, 2018 10:22 am

Hey YoFans!

Please note that upon initial release, today's kitchen counters, cabinets, etc. were displaying incorrect art.

We are working to resolve this situation as we speak. As of approximately 9:20am EST (20min after release), the items have been removed from stores. We will either replace them with the correct items or provide a refund to anyone who purchased them and place the correct items into the Furniture Store.

UPDATE: Refunds have been processed for anyone who purchased the incorrect items! The new items are now available in stores, and items are currently in the process of being removed from players' accounts. Note that these items are not able to be traded or auctioned in the meantime :)

Apologies for any inconvenience! :heart:


P.S. Consider this a sneak peek at the feel for our upcoming theme... ;) :smug:
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Nick Blade (187030201) » Thu Dec 06, 2018 10:24 am

Sweet!
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Leeum (130695460) » Thu Dec 06, 2018 10:30 am

:shocked:
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Carol (123371344) » Thu Dec 06, 2018 10:32 am

Thanks for the update Jess. I purchased the kitchen cabinets as soon as they came out and couldn't figure out where they went when I went back for more. lol
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Queenie (108874167) » Thu Dec 06, 2018 10:50 am

I still have mine in my inventory. Will they be removed now the new ones are released ?
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby YoJohn (135968828) » Thu Dec 06, 2018 10:53 am

I like the correct cabinets more than the accidentaly released ones, but I wish there was also a matching "island" that like that accidentaly released one. I has so happy to see an island that could be rotated in four directions and it would work even better in this VC2018 design.
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Viking Jess » Thu Dec 06, 2018 10:54 am

Refunds have been processed for anyone who purchased the incorrect items! The new items are now available in stores, and items are currently in the process of being removed from players' accounts. Note that these items are not able to be traded or auctioned in the meantime :)
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Queenie (108874167) » Thu Dec 06, 2018 11:00 am

Thank you :)

Upcoming theme ? New Year ? :eh: or are we getting another Xmas house ? hmmm interesting :?:
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby IXSassyVixen2HotXI (110819066) » Thu Dec 06, 2018 11:00 am

Thank you Jess for catching the glitch ..I also wrote in thought I was seeing things when I saw the little brown desk..hope you guys can fix it..Quick catch and ty..
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Kio (185180932) » Thu Dec 06, 2018 11:05 am

Wow sounds like quite the mishap. Is there any steps that can be taken to check the release for glitches before a release hits the streets of yo? I just ask because it seems like very often releases come with issues & glitches. Some get fixed right away when pointed out, others takes a month, & some aren't fixed at all. I feel like we're the item guineapig testers.
:haha:
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Amy Pond (117302962) » Thu Dec 06, 2018 11:11 am

are we also going to lose the points we gained by buying the incorrect items, mine have been removed by viking and refunded but i am not happy if we lose the points to be honest
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Amy Pond (117302962) » Thu Dec 06, 2018 11:24 am

Yep this is a real looking victorian kitchen sink :?:

call me crazy but it just does not look right to me, maybe this one should have been removed along with the other items.

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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Viking Jess » Thu Dec 06, 2018 11:27 am

Amy Pond (117302962) wrote:are we also going to lose the points we gained by buying the incorrect items, mine have been removed by viking and refunded but i am not happy if we lose the points to be honest

To my knowledge, we never touch points when we process refunds :)
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby YoJohn (135968828) » Thu Dec 06, 2018 11:31 am

I agree with you Amy Pond, those sinks looks somewhat odd to me. But I am pretty sure they are meant for this theme because of their "cohesion colors" – white, red and green. That next theme has red, green and blue.
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Carol (123371344) » Thu Dec 06, 2018 11:41 am

I'd like to keep the first set, if possible. I know I can use it elsewhere, so no biggie here. I just purchased the new set, too. I like them both.
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Queenie (108874167) » Thu Dec 06, 2018 12:24 pm

Can anybody help me please?

I have a list of "Granted by A Viking" ( 2 hours ago ) in my log, however, I still have the items ? Did somebody forget to take them back ? :D
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Jennepha RNF (117910247) » Thu Dec 06, 2018 4:12 pm

Viking Jess wrote:Hey YoFans!

Please note that upon initial release, today's kitchen counters, cabinets, etc. were displaying incorrect art.

We are working to resolve this situation as we speak. As of approximately 9:20am EST (20min after release), the items have been removed from stores. We will either replace them with the correct items or provide a refund to anyone who purchased them and place the correct items into the Furniture Store.

UPDATE: Refunds have been processed for anyone who purchased the incorrect items! The new items are now available in stores, and items are currently in the process of being removed from players' accounts. Note that these items are not able to be traded or auctioned in the meantime :)

Apologies for any inconvenience! :heart:


P.S. Consider this a sneak peek at the feel for our upcoming theme... ;) :smug:


:) Great! Thank you! Im glad they are upcoming and we got a sneak peak! I liked them a lot!
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Nick Blade (187030201) » Fri Dec 07, 2018 1:04 am

Queenie (108874167) wrote:Can anybody help me please?

I have a list of "Granted by A Viking" ( 2 hours ago ) in my log, however, I still have the items ? Did somebody forget to take them back ? :D

:quiet: :quiet:
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Re: [INFO] The VC2018 Kitchen Items Released Today

Postby Viking Jess » Fri Dec 07, 2018 10:31 am

Queenie (108874167) wrote:Can anybody help me please?

I have a list of "Granted by A Viking" ( 2 hours ago ) in my log, however, I still have the items ? Did somebody forget to take them back ? :D

The removing part took a little longer than the refunding part. It should be resolved now. Thanks for your patience, Queenie! :heart:
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