about VIP> PLS HELP!

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about VIP> PLS HELP!

Postby LEO ClassyVIP (185275560) » Sat Nov 17, 2018 5:14 pm

please help me BVG !
i have trouble with my vip ,after i changed my payment method my vip stoped i waited 3 days but nothing always i see error !
that is why i finished my vip and i wanted join vip membership again but i cant pay for vip now !!!! this error dont let me pay again omg i dont know what to do.........please help me BVG ImageImageImageImage :wailing: :wailing: :wailing:
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LEO ClassyVIP (185275560)
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Re: about VIP> PLS HELP!

Postby PinkSnowDrop (115645703) » Sat Nov 17, 2018 5:31 pm

You'll have to send in a ticket so they can look at your account specifically :) x
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Re: about VIP> PLS HELP!

Postby ijOjO uK (109723058) » Sat Nov 17, 2018 5:33 pm

Firstly, you still have VIP until the 14th December. So I wouldn't get too worried. :)

Secondly it might be an issue with Facebook as they deal with payment methods and not BVG. So it might be an idea to contact FB support and let them know you are trying to change your payment method.

It may also be that the cancellation you made hasn't been processed so the whole trying to change payment methods is not registering.
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...........................................Which is probably the reason why so few engage in it."
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Re: about VIP> PLS HELP!

Postby LEO ClassyVIP (185275560) » Sat Nov 17, 2018 6:09 pm

i can't buy from vip store nothing now ,i see msg i'm not a vip ......... :wailing:
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LEO ClassyVIP (185275560)
YoWorld Level: 340
YoWorld Start Date: Jul 13, 2013
 
Forum Posts: 179
Forum Title: YoApprentice

Re: about VIP> PLS HELP!

Postby ijOjO uK (109723058) » Sat Nov 17, 2018 6:31 pm

Well that is weird as your pics above states clearly you would still get the benefits of VIP until the 14 December. It might be time to be submit a ticket to BVG using the help tab in game. Sorry :(

I just realised the benefits you were on, were the standard VIP package before not the premium one. That subscription doesn't give you access to the store. Until you get to the premium subscription you wont be able to access the store.
....................................................."Thinking is the hardest work there is,
...........................................Which is probably the reason why so few engage in it."
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ijOjO uK (109723058)
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Re: about VIP> PLS HELP!

Postby Erwyle (187240896) » Sat Nov 17, 2018 10:58 pm

It kinda looks like the credit card you have on file with facebook has failed. Maybe it expired? Try a different card and try again...
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Erwyle (187240896)
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