by Morgan (12810340) » Fri Apr 01, 2022 9:01 pm
5/23/22 Unable to connect Mobile App at all since yesterday night May 23rd
and still no ads available since March 30th
and on desktop, not all my friends are showing up, thus not able to get or give CR chest to my daily visitors
5/10/22 Still no ads Available on the Mobile App since March 30, 2022
4/18/22 Still no ads on Mobile app. I did put in a ticket, they suggested closed and reopened the app and uninstalled and reinstalled the app which I did to no avail. As far as no ads being available in your geographical location am in New York and if I haven't watched ads in 19 days the limited number of ads are available for your home, and you have already viewed all of the available advertisements today can't be the problem
Thank you for reaching out to us!
I understand you're inquiring about advertisements not appearing for you in YoMo. When it comes to Video Ads, not having any advertisements could be caused by a few things, but aside from closing and re-opening the app or deleting and redownloading the app, there isn't much you can do to get some to appear.
Advertisements are curated and delivered to players based on several factors. This includes no ads being available in your geographical location, or that only a limited number of ads are available for your home, and you have already viewed all of the available advertisements today.
Unfortunately, if you are still not receiving advertisements after completing the basic troubleshooting steps, we have no way of making these advertisements appear for you. Our ad networks are always working on getting more advertisements to appear for countries where there may not be many, so it's always worth checking to see if there are any available for you.
I apologize for any inconvenience this may cause. If you have any other questions or concerns, please don’t hesitate to reach out.
Thanks for playing YoWorld, and have a great day.
4/1/22 No ads Available on the Mobile App for the 2nd night
Last edited by
Morgan (12810340) on Tue May 24, 2022 8:48 am, edited 4 times in total.