Atlantis game block breaker unreachable

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Atlantis game block breaker unreachable

Postby Toink Toink (117686344) » Tue Oct 30, 2018 11:41 am

Mayday mayday . Your Atlantis game is screwy. This happened after I did your recent update. Cannot reach the other tiles of block breaker. It is showing the tiles at top right screen. Gimme back my money please. :wailing: :'( . Ticket submitted.
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Just discovered Emerald City slot also same thing happening.
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We are out of rice krispies har har
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Toink Toink (117686344)
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Re: Atlantis game block breaker unreachable

Postby Shawna (105491607) » Tue Oct 30, 2018 1:51 pm

Oh, no, I just did the update myself, but my quests for the day were already completed so I don't know how it's working yet. I feel like nobody even reads this sub-forum or the issues we have with the App.
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Shawna (105491607)
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Re: Atlantis game block breaker unreachable

Postby Shawna (105491607) » Tue Oct 30, 2018 9:07 pm

And the exact same thing happened to me. :grr I'm also filing a ticket.
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Re: Atlantis game block breaker unreachable

Postby Toink Toink (117686344) » Wed Oct 31, 2018 7:55 am

They won't reimburse my yocash even though this is clearly a fault on their part. Wonder what Apple has got to say about this.
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Toink Toink (117686344)
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Re: Atlantis game block breaker unreachable

Postby Shawna (105491607) » Wed Oct 31, 2018 8:30 am

Toink Toink (117686344) wrote:They won't reimburse my yocash even though this is clearly a fault on their part. Wonder what Apple has got to say about this.


That's not right at all! Things were working fine as far as I could tell and I'm sorry now I downloaded the update. At least I was only betting $100 coins, but they should make this right, especially for YC.
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Shawna (105491607)
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Re: Atlantis game block breaker unreachable

Postby Kim (12371346) » Wed Oct 31, 2018 8:32 am

Toink Toink (117686344) wrote:They won't reimburse my yocash even though this is clearly a fault on their part. Wonder what Apple has got to say about this.

Did they actually say they will not reimburse you?
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Re: Atlantis game block breaker unreachable

Postby Toink Toink (117686344) » Wed Oct 31, 2018 8:34 am

Yeah they told me cannot reimburse me cause the log doesn't show. Of course it doesn't show cause I can't click to open the tile. :dizzy:
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Re: Atlantis game block breaker unreachable

Postby Viking Jess » Wed Oct 31, 2018 9:40 am

@Toink & Shawna - can you let us know your device information? Feel free to send it in a ticket if you're not comfortable posting it here. We need your hardware model and OS so we can better look into it :)
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Re: Atlantis game block breaker unreachable

Postby Toink Toink (117686344) » Wed Oct 31, 2018 9:43 am

iPad Air 2 and iOS 12.1
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We are out of rice krispies har har
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Re: Atlantis game block breaker unreachable

Postby NoahxRPPxRPA (185873900) » Wed Oct 31, 2018 9:43 am

This game has been broken for a while. I get crappy calculations too. Some, at which are costly which is why when I complete quests, my bet is ALWAYS 100c.
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Re: Atlantis game block breaker unreachable

Postby ijOjO uK (109723058) » Wed Oct 31, 2018 12:30 pm

I have also encountered the same issue that Toink did with the Atlantis game.. my screen ended up identical to her screenshot above and I had to force restart the App to get it to do anything and then did not resume where it had left off.

The app was also updated from the 30 Oct.

I am using an iPad Air2 and iOS version 12.0.1(16A404)

I have now sent in a ticket as this issue is affecting both the Atlantis and Emerald City Games. o_o
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Re: Atlantis game block breaker unreachable

Postby Shawna (105491607) » Wed Oct 31, 2018 5:31 pm

Viking Jess wrote:@Toink & Shawna - can you let us know your device information? Feel free to send it in a ticket if you're not comfortable posting it here. We need your hardware model and OS so we can better look into it :)


I already filed a ticket and then replied to the auto-response so as to include the screenshot of my phone, which I couldn't initially upload with the report because it was in .png format instead of .jpg, so I'll put the info here to not set the Ticket back in the queue.

iPhone 8 Plus, Model MQ8T2LL/A
Version: 12.0.1 (16A404)

Just downloaded a new Software Update to 12.1
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Re: Atlantis game block breaker unreachable

Postby Stacy (186992090) » Thu Nov 01, 2018 4:48 pm

I have updated my app twice and this happened to me today on an Android.
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Re: Atlantis game block breaker unreachable

Postby Jilly (187700064) » Sat Nov 03, 2018 11:39 am

It is the same with the Emrald City. Happend to me yesterday while betting 2yocash.. Had to close out of the game and reopen.
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Re: Atlantis game block breaker unreachable

Postby NoahxRPPxRPA (185873900) » Thu Nov 08, 2018 11:10 am

Jilly (187700064) wrote:It is the same with the Emrald City. Happend to me yesterday while betting 2yocash.. Had to close out of the game and reopen.

You lost your YC?
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Re: Atlantis game block breaker unreachable

Postby Toink Toink (117686344) » Wed Nov 14, 2018 10:37 am

Thank you Bvg for fixing :)
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